Job Description

Job Profile:

Administrative Operations Manager 2

Job Family:

Administrative Operations

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Manages the intermediate to complex operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management.

Job Description:

Arizona State University (ASU), ranked the nation’s #1 university for innovation, seeks a driven and entrepreneurial business development professional to grow university and employer-sponsored learning partnerships within its Learning Enterprise. This is a new-business-focused role for a successful B2B seller who is energized by opening doors, uncovering customer needs, and building long-term partnerships that expand access to learning opportunities and help people develop new skills, advance their careers, and create new possibilities for their futures.

Reporting to the Executive Director of Employer Partnerships & Business Development, you will identify and win new university and employer partners for ASU’s Career and Professional Learning portfolio. You will prospect into priority accounts, engage decision-makers, diagnose workforce and talent challenges, and collaborate to develop compelling learning solutions that create measurable value for employers and their employees and university learners. You will own opportunities throughout the sales cycle—from initial outreach and discovery through solution development, proposal, negotiation, and close.

ASU’s Career and Professional Learning portfolio includes more than 500 courses, certificates, bootcamps, and professional learning opportunities in high-demand areas including artificial intelligence, microelectronics, healthcare, sustainability, leadership development, and professional skills. Rather than selling a single product, you will learn to bring the breadth of ASU’s capabilities to employers and build solutions around their most important workforce challenges.

This role offers an opportunity for a high-performing mid-market seller to take the next step in their career by developing the skills required to win larger, more complex enterprise partnerships. You will gain experience navigating multiple stakeholders, engaging senior executives, developing sophisticated solutions, and leveraging the resources and reputation of one of the largest and most innovative universities in the country.

At the core, this is an opportunity to build a business while advancing a mission. The partnerships you create will expand access to career-relevant learning, help organizations develop their talent, and create new pathways to economic mobility for learners.

This role is based at ASU’s Tempe campus. Regular business travel is expected. A fingerprint background check is a mandatory step in the hiring process.

Position Salary Range: $105,000 per year

In addition to base salary, this position may be eligible for performance-based compensation opportunities, subject to organizational performance and applicable approvals.

Essential Duties:

New Business Development & Revenue Growth

• Build and maintain a high-quality pipeline of new university and employer opportunities sufficient to achieve annual bookings and revenue targets.
• Develop and execute targeted prospecting strategies across priority industries, employer segments, and accounts.
• Consistently generate new opportunities through outbound prospecting, networking, referrals, events, marketing-generated leads, and other business development channels.
• Own opportunities from initial outreach through discovery, solution development, proposal, negotiation, and close.
• Build relationships across multiple levels of prospective organizations and develop internal champions who can advance opportunities.
• Maintain disciplined pipeline management, forecasting, account planning, and CRM practices that provide clear visibility into progress against revenue goals.

Consultative Selling & Solution Development

• Lead discovery with prospective employers to uncover workforce priorities, business challenges, skills gaps, and talent development needs.
• Translate employer needs into compelling learning solutions leveraging LE’s Career and Professional Learning portfolio and our internal Instructional Design team.
• Develop persuasive proposals and business cases that clearly articulate the value of partnering with ASU.
• Navigate increasingly complex sales processes involving multiple buyers, influencers, procurement requirements, and internal ASU stakeholders.
• Partner with internal teams to develop solutions that balance customer needs with scalable, repeatable delivery models.

Employer Relationships & Account Expansion

• Build credibility and trusted relationships with HR, Talent, Learning & Development, Workforce Development, and other business leaders.
• Establish strong relationships with new partners that create opportunities for renewal and long-term expansion.
• Identify opportunities to expand successful partnerships across additional learner populations, programs, business units, or workforce priorities.
• Partner effectively with Partner Success and other internal teams to transition newly closed partnerships from sale to implementation while maintaining continuity in the employer relationship.

Cross-Functional Execution

• Collaborate with Marketing on account targeting, campaigns, events, and other activities that generate qualified employer opportunities.
• Partner with Product, Academic, Instructional Design, Operations, and Partner Success teams to develop and deliver compelling employer solutions.
• Bring customer feedback and insights from sales conversations into Learning Enterprise to help strengthen offerings, positioning, and partnership models.
• Operate as an effective internal advocate for prospective employers while balancing customer needs with Learning Enterprise’s strategic and operational priorities.

Market Development & Insights

• Develop expertise in priority industries, workforce trends, employer buying behavior, and competitive solutions.
• Identify emerging market opportunities and translate insights from prospective customers into actionable recommendations.
• Test new messages, market segments, and business development approaches and share learnings with the broader Employer Partnerships team.
• Help strengthen Learning Enterprise’s position as a trusted workforce education partner through insights and relationships developed in the market.

Travel

• This position requires regular local travel (40% or 8 days per month) to develop employer relationships, pursue new business opportunities, and participate in networking and partner engagements.
• Limited national travel may also be required for conferences, industry events, and other business development opportunities.

Other duties as assigned.

Desired Qualifications:

• Demonstrated success meeting or exceeding new-business, bookings, revenue, or sales targets in a B2B environment.
• Proven ability to manage a B2B sales cycle from building a pipeline and initial discovery through proposal, negotiation, and close.
• Track record of success selling to mid-market organizations and demonstrated readiness to navigate larger, more complex accounts involving multiple stakeholders and decision-makers.
• Proven ability to build relationships with HR, Talent, Learning & Development, Workforce Development, or other business leaders and decision-makers.
• Demonstrated ability to develop persuasive proposals, presentations, or business cases that communicate measurable customer value.
• Proficiency using CRM systems to manage prospecting activity, pipeline, forecasts, and opportunities; HubSpot experience is preferred.
• Experience collaborating with marketing, product, operations, customer success, or other cross-functional teams to advance and close opportunities.
• Demonstrated success selling learning, workforce development, professional education, training, SaaS, consulting, talent solutions, or another complex B2B solution is preferred.
• Track record of expanding newly acquired customers or partners into larger, longer-term relationships is preferred.

Working Environment:

• Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
• May be required to perform tasks in the field within and/or across University campuses.

Department Statement:

About the Learning Enterprise

ASU’s Learning Enterprise expands universal access to opportunity for learners – at every stage in life. Serving over 1.2 million learners in over 150 countries worldwide, we're reimagining the role of universities in society as catalysts of economic and social mobility, guided by the belief that all learners can harness education as a ladder of opportunity. Our programs meet learners wherever they are, removing the barriers while prioritizing belonging and support. Through ASU’s Learning Enterprise, it’s easy to get started on your learning journey – and there’s no limit to where you can go. Learn more at https://learning.asu.edu/.

At Learning Enterprise, we share a common set of values that guide our work and collaboration:

Scrappy. We are undaunted by challenges. We remain undeterred by anything that stands in the way of moving our vision forward. If we fall, we get up, over and over again. If it doesn’t exist, we create it. If something doesn’t work, we try something else.

Driven. We always push to be better for ourselves, for each other, and for our students. We are not defeated or guided by the status quo. We see what could be and relentlessly pursue it.

Intentional Architects. We know our attitude towards what we are doing will determine our success. We see the big picture and take deep pride in building every block that makes up our long-term vision. We are motivated by the potential of a transformed future while remaining firmly focused on tending to the tasks in front of us today.

Leading from the heart. We deeply care about people and their well-being. Everyone is unconditionally supported. We believe in human potential and invest in continuous growth.

Candid collaborators. We share ideas and feedback at all levels. We have strong opinions loosely held and intentionally engage in debate. We strive for clarity through direct and honest communication. We know our work is better for it.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.