Job Description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking a Business Development Manager to join our team. In this role, you will be responsible for managing and growing client relationships, driving revenue growth and the growth of our subscription base.

You will work in close coordination with other internal stakeholders, such as Client Service Representatives, Customer Support & Finance, to provide the optimal customer experience for new and existing subscribers, offering a level of customer service which ensures satisfaction and subscription renewal.

What you'll need to bring to the role & Experian

• Proven track record in account management or sales, in a similar role or relevant industry.
• Strong focus on client engagement, interaction, and appetite for client satisfaction.
• Demonstrated ability in providing excellent customer service in a client-facing role.
• Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Demonstrated ability to meet deadlines and to respond productively to changing requirements characterised by peak periods and a variety of tasks where attention may be divided, and immediate decisions are required.

Work that matters - What you'll be doing

Client Retention

Meeting and exceeding revenue and client retention targets - Proactively engage with your clients using the insights and data available to you to enhance the client experience and reduce churn - Overcome and negotiate client objections during the renewal period and with clients who communicate their decision to cancel their subscription.

Relationship Management

Develop and implement strategic account plans to drive growth and maximise client value - Answer incoming client phone calls and email queries - Contact clients who have failed to make payment for their subscription - Analyse client feedback and contribute suggestions for improving processes and product development - Identify and pursue upselling and cross-selling opportunities within your account portfolio.

Client Onboarding

Ensure our new clients experience a seamless onboarding process from the online shopping cart, providing training via Teams where necessary - Provide a smooth transition from subscription activation to on-going customer support and renewal.

Qualifications

More about you

• Highly self-motivated with a results-driven approach and a passion for customer success.
• Excellent presentation and negotiation skills
• Ability to take initiative to elicit user needs, problem solve client issues and make decisions to effect positive customer outcomes.
• Collaborative team player with the ability to work cross-functionally, to provide high levels of customer support.
• Effective time management, organisation & the ability to prioritise.

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here