Job Description

Role : Business Development Manager-Tele Sales
Location : Dubai

Role Purpose:

The Business Development Manager is responsible for leading a team of telesales representatives in the sale of personal finance and covered cards via the phone in the UAE. The ideal candidate will have prior experience as a telesales agent or team leader in the UAE, as well as a strong understanding of banking sales origination and lead management systems.

KEY METRICS:

• Lead a team of telesales representatives in the sale of personal finance and covered cards.
• Set and track team sales goals.
• Provide coaching and training to sales representatives.
• Motivate and inspire team members to achieve their goals.
• Analyze sales data and identify opportunities for improvement.
• Develop and implement sales strategies.

Key Accountabilities of the role

• Monitor and track team performance and identify areas for improvement.
• Ensure all assigned leads to team are attended to by agents immediately
• Performance Reporting and planning for team level targets
• Develop and implement training programs for new and existing sales representatives.
• Oversee the development and execution of sales campaigns.
• Adhering to Compliance and ethical standards
• Handle challenging situations and resolve conflicts within the sales team or with customer in a professional and effective manner
• Performance reviews and feedback
• Continuous learning and development
• Market analysis and competitor insights

Specialist Skills / Technical Knowledge Required for this role:

1. Bachelor's degree in business or a related field.
2. 5+ years of experience in sales in the financial services industry in the UAE.
3. Strong leadership and coaching skills.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and as part of a team.
6. Proficient in Microsoft Office Suite.
7. Understanding of banking sales origination and lead management systems.
8. Business sales acumen
9. Compliance and Ethic knowledge.

Previous experience:

1. Sales experience in banking
2. 5 years of relevant experience in similar industry
3. Experience in leadership and team management
4. Good to have banking system understanding