Job Description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

The Resorts Business Development Manager plays a vital role in generating qualified group business leads for The Hotel Hershey, Hershey Lodge, and Hershey Country Club. This role is responsible for driving group guest rooms revenue growth through lead generation by making outbound prospecting efforts. This position will also assist sales managers to support current clients, events, and other sales initiatives.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties:

• Initiate a minimum of 350 outbound calls to corporations, associations, and other organizations per week through various resources provided and identified to promote and sell the products and services of The Hotel Hershey, Hershey Lodge, and Hershey Country Club.

• Identify client needs and concerns and offer solutions through resorts sales offerings.

• Qualify and distribute leads to sales managers and assist in generating prospect lists for their direct sales efforts.

• Maintain a strong understanding of the company’s products and services to effectively communicate the value of our properties and destination to potential clients.

• Log and track all call interactions, outcomes, and follow-up tasks in our CRM (Customer Relationship Management) system.

• Report on weekly call activity and performance metrics (e.g., number of calls made).

• Provide onsite client support, including site tours and greeting clients.

• Assist with sales blitzes, FAMs, and client events.

• Develop sales skills to handle inquiries in the absence of sales managers.

• Perform other duties as assigned.

Qualifications:

• 18 years of age or older.

• Must have a valid Drivers' License

• Experience in the Hospitality/Travel & Tourism industry or general sales experience

• Bachelor’s degree - Business Administration, Hospitality Management, Marketing

• Relevant work experience can be substituted for education - 4 years

Knowledge, Skills, and Abilities:

• Skilled in working independently, in a team, and across departments.

• Must be self-motivated.

• Must have strong interpersonal and communication skills, both written and verbal.

• Must be detail-oriented with strong organizational skills.

• Familiarity with the company and products/services offered.

• Skilled in handling multiple priorities.

• Proficient in Google Suite and Microsoft Office Excel and Word; Amadeus experience preferred.

• Must maintain a professional image representative of Hershey Entertainment & Resorts Company.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Constant (>67%)

• Standing Occasional (<33%)

• Walking Occasional (<33%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer