Job Description

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

The Commercial National Account Manager will report to the National Account Manager and have responsibility to foster and increase statements of work (SOW) with existing Carrier/Bryant and ICP distributors. Additionally, they will be responsible for developing and implementing effective strategies for product sales across all product categories to existing distribution platforms.

Key Responsibilities:

• Build and maintain strong relationships with Residential national accounts including builders, developers, property management companies, and real estate agencies.
• Act as the main point of contact for all national account-related inquiries and issues.
• Identify opportunities to expand business with existing national accounts and develop and execute account plans to increase sales and revenue.
• Collaborate with cross-functional teams, such as marketing and product development, to develop customized solutions that meet the unique needs of each account.
• Analyze market trends and customer data to forecast sales and set targets for national accounts.
• Develop sales strategies, monitor progress, and adjust approach as need to achieve targets
• Ensure contracts are aligned with company policies and objectives. Collaborate with legal and finance teams to review and finalize contracts.
• Provide exceptional customer service to national accounts by addressing issues or concerns promptly and effectively.
• Collaborate with internal teams to resolve customer complaints and ensure customer satisfaction.
• Conduct market research and analysis to identify new opportunities, potential risks, industry trends, competitor activities, and market conditions. Use insights to develop strategies to stay ahead of the competition.
• Prepare regular reports on sales performance, account activities, and market trends. Analyze data to identify areas for improvement and make data-driven recommendations to management.

Required Qualifications:

• BA/BS degree.
• Ability to travel up to 50%
• 5+ years’ experience in B2B sales

Preferred Qualifications:

• Proven experience in sales or account management, preferably in the commercial sector.
• Strong communication and interpersonal skills.
• Excellent negotiation and presentation skills.
• Ability to build and maintain relationships with key stakeholders.
• Analytical and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to travel as needed to meet with national accounts.
• Superior interpersonal communication skills, with a strong commitment to customer service
• Adaptable, responsive, and goal-oriented, with a desire to learn and be challenged
• A candidate with demonstrated abilities to meet and exceed revenue targets
• A leader who provides motivation, intellectual stimulation, and individualized consideration.
• Inspires a shared vision, challenges the process and looks for ways to improve, enables others to act
• Proactive and high energy, the ideal candidate is goal-oriented, persuasive, self-driven, and motivated as part of a high performing team
• Comfortable working with large volumes of data and/or accounts, with excellent attention to detail
• Proven ability for problem resolution, with strong analytical and quantitative acumen
• Demonstrated written/verbal communication and leadership skills
• A transformational leader who embraces and becomes a champion of change.
• Highly organized and resourceful, with the ability to manage and prioritize multiple tasks and consistently deliver objectives within fixed timelines

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