Job Description

Responsibilities:

• Act as the technical expert for all refractory products used in the glass segment, including silica, AZS, alumina, and fused cast products.

• Provide technical support for product selection, installation guidance, and troubleshooting at customer sites.

• Lead product trials, performance monitoring and post-mortem analysis.

• Work with NPD and production teams to enhance product quality, reduce glass defects (e.g., blisters, stones), and improve campaign life.

• Arrange for approval from OEM’s, equipment designers and technical consultants wherever required.

• Develop and update Product Data Sheets, lining concepts, and thermal modeling insights.

• Analyze customer feedback and field performance to drive continuous product improvement.

• Monitor market and competitor trends in the glass segment and recommend strategic product positioning.

• Support bidding and proposal preparation by contributing to product selection, performance data, and technical differentiators.

• Conduct internal and customer training sessions on glass refractories and application practices.

Requirements:

Essential:

• B.Tech - Chemical/Glass & Ceramics with 7 to 10 years of experience.

• Knowledge of manufacturing processes of different categories of glass, refractory solutions and application of products in the glass segment.

• Knowledge of typical furnace zones (melter, regenerator, throat, forehearth, etc.) and material selection based on design/operation parameters.

Preferred:

• Interpersonal Skills:

• Ability to work with teams and lead decision-making processes in a team environment.

• Excellent interpersonal communication and listening ability.

• Management Skills:

• Strong analytical skills.

• Excellent planning and organizational skills.

• A strong ability to be adaptable and flexible.

• Effective negotiation skills.

• Effective communication Skills.

• Highly motivated / self driven, results oriented.

• Capable of handling multiple priorities.

• Able to generate multiple solutions to problems in order to troubleshoot them effectively.

• Able to collaborate with external and internal customers and stakeholders.

• Other Skills:

• Ability to interpret basic financial data.

• Proficient in MS-Office/GSuites