Job Description

Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia.

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.

As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are building more than hotels. We are building careers, experiences and a new standard of hospitality.

The Opportunity:

Reporting to the Account Director, C&E, the Business Development Manager, Corporate & Events is responsible for driving new business acquisition, building strong commercial relationships and growing revenue across a corporate customer base.

With a Customer Obsessed mindset and a Spirit of Wonder, you'll champion Crystalbrook Riley, Flynn and Bailey and Crystalbrook Collection in the market, identifying opportunities and creating meaningful partnerships across Corporate and Meetings & Events segments.

This is a highly proactive and relationship-focused role for someone who enjoys being out in the market, connecting with people and turning opportunities into results. You'll bring curiosity, commercial drive and creativity to every conversation while working closely with the wider hotel and Global Sales teams to grow revenue, strengthen market share and deliver sustainable business growth.

The Talent:

We're looking for a commercially driven and relationship-focused sales professional who thrives on identifying opportunities, building partnerships and achieving results.

You'll bring:

• Demonstrated experience in hospitality sales, business development or a related commercial environment.
• A proven ability to proactively identify and develop new business opportunities.
• Strong relationship-building skills with the ability to create credibility and trust with stakeholders at all levels.
• Confidence engaging with senior executives, decision-makers and industry partners.
• Excellent communication, presentation and storytelling skills with the ability to bring the Crystalbrook experience to life.
• Commercial curiosity and the ability to understand customer needs, market trends and revenue opportunities.
• A tenacious and proactive approach to prospecting, lead generation and conversion.
• Strong negotiation and influencing skills.
• The ability to work autonomously while contributing positively to a collaborative team environment.
• Excellent organisational and time management skills with the ability to manage competing priorities.
• High attention to detail across administration, proposals, reporting and customer documentation.
• A solutions-focused mindset with the ability to remain calm and adaptable in a changing environment.
• Strong initiative and the confidence to take ownership and follow opportunities through to completion.
• Experience using CRM systems and sales technology is advantageous.
• Tertiary qualifications in Business, Marketing, Hospitality Management or a related discipline are desirable.

Why Us?

Represent Cairns Most Distinctive Hotel Portfolio

Crystalbrook Collection Cairns is more than a collection of hotels — it’s a gateway to one of Australia’s most iconic destinations. You’ll have the opportunity to represent three distinctive hotels, connecting clients with premium accommodation, dynamic dining venues, memorable events and experiences that capture the spirit of Tropical North Queensland.

Build Relationships That Make an Impact

This is a role for someone who enjoys getting out into the market, meeting new people and turning conversations into opportunities. You'll build relationships across industries, create meaningful partnerships and directly contribute to the commercial growth and success of Crystalbrook Riley, Flynn and Bailey.

Help Shape the Future of Crystalbrook Collection Cairns

This is an opportunity to make a genuine impact. You'll identify new business opportunities, build strategic partnerships and bring creative thinking to the way we grow. Working alongside the Account Director C&E, Area Director of Sales, Queensland. the Global Sales team and hotel leadership, your contribution will help drive the continued success of Riley, Bailey and Flynn while showcasing the very best of Cairns to local and national markets.

Build Your Career with Crystalbrook Collection

Be part of one of Australia's fastest-growing luxury hospitality groups. With exciting expansion plans across the country, you'll have genuine opportunities to develop your commercial career in Cairns or across our growing national portfolio.

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.