Job Description

The Duncan Manufacturing Solutions Business Development/Customer Solutions Manager grows profitable DMS business by developing qualified opportunities, building customer and OEM relationships, and leading the commercial side of the RFQ process. Works closely with the Manufacturing Estimator/Planner, Scheduler, Material Expediter, Quality, Subject Matter Experts, Team Leads, Marketing and Duncan Aviation sales resources to align customer demand with DMS capabilities, capacity and margin. The position is accountable for profitable revenue growth, new-business development, awarded backlog, customer growth and market expansion, with performance measured against established individual and DMS financial objectives. This position participates in an incentive compensation program tied to individual performance and DMS financial results.

Essential Job Functions

1. Develops new DMS business by identifying and pursuing target customers, OEMs, government/defense opportunities and other qualified prospects. Build relationships through customer visits, industry events and coordination with Duncan Aviation sales resources and outside sales partners.
2. Owns the commercial side of the RFQ process. Confirms scope, quantities, due dates and delivery expectations; obtains customer clarifications; and works with the Manufacturing Estimator/Planner to develop the technical quote package. Coordinates required material, quality and capacity inputs, supports approvals, submits quotes and follows up through award or closure.
3. Develops strategic customer accounts by understanding future requirements, forecasting demand and identifying additional parts, repairs or services DMS can support. Serves as the primary commercial contact for significant customer concerns and opportunities.
4. Maintains the approved CRM opportunity pipeline, including qualified opportunities, RFQs, quoted value, awards, losses, future demand and follow-up. Reports on pipeline health, new-customer activity, quote performance and market trends to DMS Management.
5. Partners with DMS Management, Marketing and Duncan Aviation sales representatives to promote DMS capabilities and develop customer-facing materials. Provides market feedback on customer needs, competitor activity and requested capabilities.
6. Coordinates the handoff of awarded work with the Manufacturing Estimator/Planner and DMS Scheduler. Ensures purchase-order requirements, customer commitments, quote assumptions and special requirements are clearly communicated. The Manufacturing Estimator/Planner converts the approved estimate into the production plan/traveler, while the Scheduler controls work-order readiness, capacity and production scheduling. Remains engaged in significant customer-impacting issues.
7. Reviews of customer account information and applicable terms, quality, payment and commercial requirements. Coordinates commercial closeout and billing of completed work by verifying purchase-order requirements, quoted pricing, approved changes, tooling/NRE and other billable items with Production Control and appropriate Team personnel. Resolves customer billing questions and supports accurate account closeout.
8. Supports strategic sales planning and meets established annual financial and volume objectives by monitoring new-business gross profit, awarded backlog, account growth, quote results and forecasted pipeline. Recommends sales, pricing, capacity or capability actions needed to close performance gaps and perform other related duties as assigned by Management.

Job Specific Requirements

• Licenses/Certificates: Valid Driver’s License
• Attendance: Regularly scheduled attendance is required; occasional overnight and short notice travel may be required
• Physical: Repetitive motion; tolerates sitting, standing and walking; proficient typing and data entry skills
• Environmental: N/A

Education and Experience

• Bachelor’s degree in a related technical, business or marketing field or equivalent experience required.
• Customer service, sales and/or business development experience required; aerospace or manufacturing experience preferred.
• Working knowledge of manufacturing processes, customer requirements and commercial quoting practices preferred.
• Proficiency with Microsoft Office and CRM tools required; ERP/manufacturing systems experience preferred.
• Strong written, verbal, presentation, organizational and relationship-building skills required.

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Participate in Duncan Aviation’s Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled