Job Description

POSITION SUMMARY

This is a full-time, on-site role for a Business Development Manager - Power Tools, Lifting and Material Handling based in Hanoi, Vietnam. The Business Development Manager will be responsible for managing customer accounts, ensuring client satisfaction, and fostering strong business relationships for the North of Vietnam. They will handle lead generation, oversee the sales process, and deliver exceptional customer service while meeting and exceeding sales targets. The role requires proactive communication with clients and close collaboration with internal teams to drive growth and success.

ESSENTIAL FUNCTIONS

Business Operation: delivers and exceeds the Orders, Sales, and other key financial and operational metrics.

Sales Operation: drives direct sales and market penetration growth. Manage project pipeline insuring quality wins. Reports to leadership about progress on the sales plan, market penetration, win/loss analysis and other relevant information.

Forecasting and Planning: provide complete and accurate information into Company’s forecast and planning processes.

Channel Partner Management: drives Channel Partners' sales and market penetration growth through defined programs, objectives and incentives. Design and implement incentive programs to drive Channels in achieving the target. Provide marketing and product support to enable Channels to effectively target right opportunities and articulate products' value story.

Marketing and Business Development: designs and implements programs to improve sales and market penetration. Grows existing channel partners and accounts, develops new partners and new accounts. Reports to leadership about market positioning and competitive intelligence. Actively seeks new potential markets providing recommendation and business case for new/variant products and business development.

Process Development: Continuously drives process improvement meeting customer and partner’s expectations and internal process requirements.

Aftermarket: ensures continuous contact with customers and partners in order to improve quality of service and Company’s reputation of reliable supplier. Cultivate long-term relationships with strategic customers and partners. Ensure customer technical problems are managed and resolved.

Product Development: provides market insight and voice of the customer to enhance competitiveness offerings. Recommends product or service enhancements to improve customer satisfaction and sales potential.

Management: enhance and maintains a competent team at country level through collaboration and teamwork with One IR business. Promotes a culture of unyielding business ethic and integrity.

Other responsibilities: as assigned or required.

QUALIFICATIONS

Experience Required:

• Experience in engineering capital equipment sales environment minimum 3-5 years.
• Wide customer network in Automotive, Electronics, Assembly, Mining, and Oil & Gas industries are advantage.
• Project management experience needed; ability to interface with all levels of engineering, procurement, shipping, production, etc. and develop excellent working relationships with customers.
• Excellent communication skills necessary.
• Knowledge in CRM (Sales Force) is advantage.

Education/Training Required:

• Bachelor’s in Engineering (Mechanical / Mechatronic / Electronic).
• Fluent in English or Chinese
• Proficient in appropriate computer software necessary to successfully navigate the job (Microsoft Office, etc).