Job Location: Corporate Office Stockton - Stockton, CA 95206,
Position Type: Full Time, Education Level: 2 Year Degree,
Salary Range: $70,304.00 - $80,750.00 Salary,
Travel Percentage: Road Warrior,
Job Category: Marketing, JOB SUMMARY:
The Business Development Manager is responsible for increasing the quantity, quality, consistency, and accessibility of donated goods across the Agency’s service territory. This position develops and executes donation acquisition strategies, identifies and secures donation sites and community partnerships, supports Donation Centers and Donation Express locations, and works closely with Donated Goods, Retail Operations, Transportation, Marketing, Finance, and Workforce Development to ensure donated goods flow supports sales growth, mission impact, donor satisfaction, and operational efficiency.
Develop, implement, and maintain an Agency-wide donation acquisition strategy that supports retail revenue growth, donor satisfaction, store self-sufficiency, and mission impact.
Research, identify, evaluate, and recommend new donation sites, ADCs, Donation Express locations, community collection points, and partnership opportunities based on donor access, volume potential, safety, cost, logistics, and return on investment.
Coordinate leasing activity, site documentation, landlord communication, permits, insurance requirements and operating expectations for donation sites in partnership with Agency leadership and appropriate administrative departments.
Create donation opportunities through corporate donation drives, community events, business partnerships, nonprofit collaborations, neighborhood campaigns, and other supplemental donation models.
Monitor assigned donation sites and donation programs to ensure safe, secure, clean, donor-friendly and efficient operations, including proper opening and closing routines, site appearance, material handling, traffic flow, signage, supplies, and communication with Operations and Transportation.
Solicit, develop, and maintain commercial donor accounts, recurring material donation partners, and high-value donation sources throughout the Agency’s territory.
Build and maintain strong relationships with donors, businesses, property owners, community partners, municipalities, service organizations, and internal departments to increase donation volume and strengthen community trust.
Maintain accurate records and reporting for donor contacts, donation drives, site performance, donor counts, donation volume, site issues, partner activity and follow-up actions.
Analyze donation acquisition performance, including donor count, quality of donations, site productivity, logistics needs, and cost effectiveness; recommend corrective actions when goals are not being met.
Partner with CEO to increase public awareness of donation opportunities, accepted donation standards, donor convenience, and the connection between donated goods and Goodwill’s mission services.
Coordinate with Transportation, Retail Operations, and Distribution Center leadership to support trailer capacity, timely service, site checks, supply needs, routing concerns, and material flow from point of donation through processing and sales.
Support Agency safety, security, loss prevention, audit, OSHA/IIPP, and environmental compliance expectations related to donation sites and donated goods handling.
Prepare regular updates for leadership on donation acquisition activity, site performance, partnership development, emerging risks, opportunities, and progress toward donation growth goals.
Regular attendance is required to ensure that essential functions of the job are met.
SECONDARY DUTIES
Support special projects related to donated goods growth, new or relocated donation sites, donor engagement campaigns, retail openings, community partnerships, and other potential business expansion opportunities.
Perform other duties as assigned.Qualifications: MINIMUM QUALIFICATIONS
Education Required: Accredited Associate degree or equivalent in business, marketing, communications, public relations, retail management, logistics, or a related field. Experience may be substituted for education on a two-year to one-year basis.
Experience Required: Five (5) years’ experience in business development, sales, marketing, community relations, donor development, retail operations, logistics, or a related field. Supervisory experience and experience managing multiple sites, partners, or projects is highly desirable.
JOB SPECIFICATIONS
Knowledge Required: Community partnership development, site evaluation, basic lease coordination, customer service practices, safety and security expectations, data tracking and reporting. Knowledge of transportation, warehousing, and material handling practices is highly desirable.
Equipment Used: Personal computer, laptop or tablet, cellular phone, multi-line telephone, vehicle, copier, office equipment, Microsoft Office applications, email, donor/contact tracking tools, WMS or related inventory systems, reporting systems, and donation-site equipment as needed.
SKILLS/APTITUDES/TEMPERAMENTS
Excellent command of the English language, verbally and in writing, and the ability to communicate effectively with donors, business partners, community representatives, employees, and the general public.
Strong relationship-building, persuasion, negotiation, presentation, and follow-up skills.
Ability to set measurable goals, review performance data, identify gaps, and take timely action to improve donation growth and site performance.
Ability to translate ideas into realistic plans, timelines, site recommendations, donor campaigns, and operational follow-up.
Ability to work effectively with all departments and diverse work groups, including employees, program participants, donors, volunteers, vendors, landlords, municipalities, and community partners.
Ability to work independently, manage multiple priorities, maintain confidentiality, use good judgment, and represent the Agency professionally in public-facing situations.
Ability to compile, analyze, and explain donation acquisition statistics, donor trends, site performance, and operational recommendations.
Ability to work with a diverse population.
EMOTIONAL EFFORT
This position requires excellent ability to problem-solve, prioritize work assignments, follow up consistently, and work well under pressure and deadlines. The position includes frequent interaction with donors, business and community partners, vendors, landlords, employees, supervisors, and senior leadership. Heavy emotional effort may be involved from time to time when resolving complaints, responding to site concerns, negotiating partnerships, or addressing urgent operational needs.
JOB SETTING
Variable conditions, including office settings, retail locations, donation sites, warehouses, parking lots, and outdoor environments with occasional semi-severe environmental conditions ranging from 45-115 degrees.
Frequent travel throughout the Agency’s service territory is required to evaluate sites, meet with partners, visit donation locations, support events, and coordinate with operations.
Schedule may include extended hours, evenings, weekends, holidays, and special events based on business and community needs.
LICENSES/INSURANCE/TRANSPORTATION
Must possess a valid California driver’s license, proof of insurance, and have access to reliable transportation.
PHYSICAL DEMANDS
Must be able to sit or stand for extended periods of time, drive for extended periods, talk and hear in person and by telephone, use computer and mobile devices, ambulate through stores, warehouses and donation sites, reach, bend/lift from the waist, and lift up to 35 lbs. Good hand/eye coordination and dexterity in hands, wrists, fingers, arms, and upper torso are required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally and informally, orally or in writing.
