Job Description

Crystalbrook Kingsley is Newcastle's iconic five-star hotel, where heritage architecture meets contemporary luxury. Home to the award-winning Roundhouse rooftop restaurant and bar, Kingsley offers exceptional hospitality in the heart of Newcastle's vibrant cultural precinct.

With distinctive accommodation, premium food and beverage experiences and unique meeting and event spaces, Kingsley offers Business Development Managers the opportunity to represent a truly unique product in the Newcastle market.

As Newcastle continues to grow as a destination for business, events and leisure, this role presents an exciting opportunity to build new relationships, identify untapped opportunities and drive meaningful commercial growth.

Role Purpose

Reporting to the General Manager of Kingsley the Business Development Manager is responsible for driving new business acquisition, building strong commercial relationships and growing revenue across key market segments.

With a Customer Obsessed mindset and a Spirit of Wonder, you'll champion Crystalbrook Kingsley and Crystalbrook Collection in the market, identifying opportunities and creating meaningful partnerships across Corporate, Government, Conference and Incentive and Leisure segments.

This is a highly proactive and relationship-focused role for someone who enjoys being out in the market, connecting with people and turning opportunities into results.

Responsibilities

You will be responsible for:

• Driving proactive prospecting and new business development across Corporate, Government, Conference and Incentive and Leisure market segments.
• Identifying, qualifying and converting new business opportunities across accommodation, meetings, events and catering.
• Building and maintaining strong, long-term relationships with key clients, stakeholders and industry partners.
• Working closely with Global Sales and the wider hotel team to maximise revenue opportunities and strengthen market share.
• Supporting non-managed account activity through group quotations, proposals and conversion strategies.
• Creating and delivering innovative sales strategies informed by market knowledge, commercial insight and customer needs.
• Hosting site inspections, familiarisation visits and stakeholder experiences that bring the Crystalbrook Kingsley story to life.
• Representing Crystalbrook at trade shows, sales missions, networking events and industry functions.
• Delivering agreed financial and non-financial objectives while contributing to the hotel's overall commercial strategy.
• Maintaining accurate and timely customer information, sales activity and forecasting within Opera Sales and Catering and other relevant CRM systems.
• Working closely with operational teams to ensure smooth handovers and the successful delivery of commitments made to clients.
• Promoting the hotel's rooms, venues, food and beverage experiences and broader Crystalbrook Collection portfolio at every appropriate opportunity.
• Monitoring market trends, competitor activity and emerging opportunities to support forward-looking sales strategies.
• Managing sales administration, proposals and customer documentation with accuracy, pace and attention to detail.
• Building strong relationships across the hotel and supporting a collaborative, high-performing sales culture.
• Taking ownership of your professional development, including financial literacy, negotiation and face-to-face selling capability.
• Managing expenditure responsibly and in accordance with approved budgets and company processes.
• Leading by example and representing Crystalbrook with professionalism, integrity and a Customer Obsessed approach.

Skills & Experience

We're looking for a commercially driven and relationship-focused sales professional who thrives on identifying opportunities, building partnerships and achieving results.

You'll bring:

• Demonstrated experience in hospitality sales, business development or a related commercial environment.
• A proven ability to proactively identify and develop new business opportunities.
• Strong relationship-building skills with the ability to create credibility and trust with stakeholders at all levels.
• Confidence engaging with senior executives, decision-makers and industry partners.
• Excellent communication, presentation and storytelling skills with the ability to bring the Crystalbrook experience to life.
• Commercial curiosity and the ability to understand customer needs, market trends and revenue opportunities.
• A tenacious and proactive approach to prospecting, lead generation and conversion.
• Strong negotiation and influencing skills.
• The ability to work autonomously while contributing positively to a collaborative team environment.
• Excellent organisational and time management skills with the ability to manage competing priorities.
• High attention to detail across administration, proposals, reporting and customer documentation.
• A solutions-focused mindset with the ability to remain calm and adaptable in a changing environment.
• Strong initiative and the confidence to take ownership and follow opportunities through to completion.
• Experience using CRM systems and sales technology is advantageous.
• Tertiary qualifications in Business, Marketing, Hospitality Management or a related discipline are desirable.

Why Join Us?

Crystalbrook Kingsley is more than a hotel — it is part of Newcastle's evolving story. You'll have the opportunity to represent a truly unique five-star property, connecting clients with exceptional accommodation, premium dining, memorable events and experiences that showcase the best of the city.

This is a role for someone who enjoys getting out into the market, meeting new people and turning conversations into opportunities. You'll build relationships across industries, create meaningful partnerships and directly contribute to the commercial growth and success of Crystalbrook Kingsley.

You'll have the opportunity to bring ideas to the table, identify new opportunities and create innovative approaches to business development.

You will also enjoy a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars.
• $99 room rates and generous Friends & Family accommodation discounts.
• Enhanced parental leave and lifestyle benefits.
• Ongoing learning and tailored career development opportunities.
• Internal mobility and career progression across our growing portfolio.

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

At Crystalbrook Collection, we're doing hospitality differently. Guided by our values of being Customer Obsessed, Collaborative and Courageous, we're creating extraordinary guest experiences while providing our people with meaningful careers, genuine opportunities for growth and the chance to make a lasting impact.