Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

• To achieve the pre-set department’s sales targets profitability and persistency
• To coach and develop sales staff’s product knowledge and sales competencies
• To engage and motivate sales staff to ensure they are always at top producing mode
• To manage and plan for sales staff’s sales activities to achieve pre-set targets
• To co-conduct sales staff’s sales performance validation on monthly basis and introduce Performance Improvement Program to improve sales performance
• To c-conduct performance management framework i.e. daily sales huddle call, weekly performance review, monthly zonal meeting and monthly State Director meeting with business partner
• To build and maintain cordial working relationship with business partners
• To assist and support sales staff in any issues arising from the sales tool and sales staff workstation set-up in assisting on solving and handling Ipad replacement issues
• To support other bank partners whenever required
• Others management new initiative
• To perform and ensure day-to-day tasks are consistent with the Company’s Policies and Procedures
• To adhere to standards, codes and guidelines set by the BNM, PII, Company, Division / Department at all times
• Compliance of the law, regulatory framework, policy provisions and business rules
• Documentation of procedure manuals and implementation of revised and/or new procedures

QUALIFICATIONS / EXPERIENCE

• University (BA) or (BS)
• At least 5 years of working experience especially in marketing / sales related functions
• Worked in a financial institution
• Possess board-based knowledge of the Insurance business and Malaysian practices
• Possess the ability to apply entrepreneurial and commercial thinking to delivering business performance
• Possess strategic thinking capability
• Excellent influential skills – able to influence people of different cultures and backgrounds
• Strong verbal and written communication skills – must be able to communicate effectively both internally with Group executives & salesforce teams and externally with customers
• Excellent interpersonal skills – excellent customer relationship management