Job Description

Financial returns

• Analyse current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate

• Procure new and repeat business for the hotel by monitoring contact with travel agencies and corporate clients, within local and international companies. Maintains contact with planners, corporate accounts, and incentive buyers, through personal sales calls, telephone contacts and written communications

• Assist in the preparation of the annual budget

• Monitor, analyse and report variations from the budget

• Make group pricing decisions upon consultation with Revenue team & Director of Sales / Assistant Director of Sales

• Secure new corporate account for the hotel

People

• Work with Director of Sales / Assistant Director of Sales to ensure the departmental performance of staff is productive.

• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensure training needs analysis of sales staff is carried out and training programmes are designed and implemented to meet needs

• Coach junior colleagues by providing constructive feedback to enhance performance

• Regularly communicate with staff and maintain good relations

Guest experience:

• Oversee the selling and servicing of group business

• Meet with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction

• Establish and continuously updates mailing lists

Responsible business:

• Manage key account

• Monitor competitor activities

• Plan and execute sales trips to major market areas

• Produce monthly Sales reports and forecasts

• Produce SMART Plan for monthly review

• Acquired events for banquet and F&B

Accountability

Responsible for sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the Sales Team. May manage professional level and administrative sales team members.

Qualifications and requirements

• Diploma or equivalent in Business Administration, Hotel Management or related field
• At least 4 years of related experience
• Possess good market knowledge
• Proven sales track record
• Strong interpersonal skills
• Team player and excellent written and spoken communication skills
• Positive attitude and self-motivated
• Ability to thrive in a fast and dynamic environment
• Flexible to respond to a range of different work situations

• Proficient in Microsoft Office

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.