Job Summary:

We are seeking a highly motivated and results-driven Business Development Manager with expertise in the Tech, Call Center, BPO, Financial Services, or Healthcare industries. This individual will play a crucial role in driving business growth by developing new client relationships, optimizing operations, and leading teams to success in both virtual and on-site environments.

The successful candidate will possess strong leadership, training, and coaching skills, alongside an in-depth understanding of performance management tools and employee engagement workflows.

Key Responsibilities:

1. 
   Business Growth & Strategy:

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  Develop and execute business development strategies.
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  Identify new business opportunities and build strong relationships with key stakeholders.
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  Lead negotiations, create proposals, and close deals to meet revenue goals.

2. 
   Leadership & Team Development:

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  Provide leadership and direction to cross-functional teams working in virtual and on-site call center environments.
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  Train and coach sales and operational teams to achieve individual and group performance goals.
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  Foster a collaborative culture that promotes employee engagement, retention, and personal development.

3. 
   Performance Management & Reporting:

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  Utilize CRM and other performance management tools to track sales activities, analyze data, and optimize business processes.
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  Develop and maintain accurate business reports, dashboards, and KPIs to measure team success.
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  Monitor performance metrics to ensure alignment with company goals and client expectations.

4. 
   Operational Excellence:

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  Oversee the day-to-day operations of remote and on-site call center teams, ensuring high-quality service delivery.
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  Implement effective employee engagement workflows such as time management, project management, prioritization, and dispute resolution.
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  Drive process improvements to enhance operational efficiency and service quality.

5. 
   Client Relationship Management:

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  Act as the primary point of contact for key clients, ensuring excellent communication and support.
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  Continuously assess client needs and work with internal teams to deliver customized solutions.
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  Promote long-term client relationships through effective account management and upsell opportunities.

Requirements

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  Bachelor’s degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
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  5+ years of experience in business development, sales, or operations within the Tech, Call Center, BPO, Financial Services, or Healthcare sectors.
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  Proven track record of leading remote and on-site teams to achieve business targets.
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  Strong experience in using CRM tools for performance management and reporting (e.g., Salesforce, HubSpot).
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  Excellent leadership, training, and coaching skills with a focus on employee development and retention.
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  Superior communication, negotiation, and interpersonal skills.
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  Ability to work in a fast-paced, results-oriented environment.