Job Description

Content Guru are thrilled to be searching for the highest calibre graduates to join our sales team as a Business Development Executive.

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organisations worldwide.

What we are looking for...

We are looking for graduates with a genuine passion for technology to join our fantastic global team, based in Glasgow, Scotland.

As a Business Development Executive, you will be selling innovative technologies and CX solutions to our customers globally, attending events and trade shows to develop lasting relationships, supported by peers with decades of experience.

You will also receive industry leading training on not only our impressive product suite, but also sales techniques and objection handling, to set you up for success.

If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!

Location...

This role is based in our head office in Glasgow, Scotland

As a Business Development Executive, you will be responsible for:

Product and sales knowledge

• Continuously develop understanding of key products and technology relevant to our services.
• Remain aware of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

Account planning

• Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
• Keep internal systems and contacts up to date with progress.

Customer relationships & satisfaction

• Regularly contact and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain knowledge of customer objectives and key personnel.
• Set customer expectations during sales, delivery and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.
• Escalate on behalf of the customer as required.

Bid/tender management

• Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins for appropriately sized bids to the role level.
• Coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines, escalating as required to sales management.
• Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.

The successful candidate will demonstrate:

• Bachelor’s degree/equivalent or significant equivalent work experience
• Retail or other customer-facing experience
• Experience of working in a team to deliver a project or task
• Demonstrable interest and experience in selling a product or concept
• Experience of using a CRM or similar tool
• IT/telecoms experience
• Interpersonal skills, including effective influencing and negotiating
• Well-presented and able to speak/communicate confidently with customers
• Numerate
• Attention to detail, able to spot inaccuracies or inconsistencies in materials
• Tenacious attitude, willing to put required effort in to achieve their targets

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.