Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

Job Responsibilities

1. Regional Support

• Provide daily administrative and operational support to the Regional Director.
• Assist in coordinating meetings, agency engagements, and regional activities.
• Track action items and ensure timely follow‑up on RD instructions.
  

2. Agency Operations & Coordination

• Support agency activities such as recruitment drives, onboarding, training, and activation programs.
• Coordinate with internal stakeholders (Agency Sales, Training, Operations, Compliance, Marketing).
• Assist in preparation and consolidation of reports, summaries, and presentation materials.
  

3. Performance & Reporting Support

• Maintain trackers for recruitment, activation, productivity, and contest performance.
• Assist in data compilation and basic analysis for regional reporting.
• Follow up with agency leaders on submission of required documents or information.
  

4. Event & Activity Support

• Support planning and execution of regional meetings, training, and engagement activities.
• Assist with logistics, attendance tracking, and post‑event follow‑up.
• Coordinate communications and reminders to agency leaders and agents.
  

5. General Agency‑Related Matters

• Act as a coordination point for day‑to‑day agency queries.
• Support compliance and documentation follow‑ups where required.
• Ensure proper record‑keeping and process adherence.
  

Job Requirements

• Diploma or Bachelor’s Degree (Business, Marketing, or related fields).
• 1–3 years of working experience (fresh graduates may be considered).
• Strong coordination, communication, and organizational skills.
• Detail‑oriented and able to manage multiple tasks.
• Proficient in Microsoft Excel, PowerPoint, and basic reporting.
• Willing to travel within assigned region and work flexible hours when required.
• Proficiency in English, Bahasa Malaysia, and Mandarin to effectively communicate with our diverse client base and stakeholders.