Job Description

We are seeking a relationship-driven Business Development Executive (BDE) with 1-3 years

of experience in converting business opportunities, nurturing client relationships, and driving

revenue growth through upselling and cross-selling.

This role is not responsible for new lead generation. Instead, the BDM will focus exclusively

on converting inbound or internal leads, strengthening existing accounts, and maximizing

revenue potential across BigStep Technologies’ AI and Digital Product Engineering offerings.

Roles and Responsibilities

1. Lead Conversion (No New Lead Generation)

 Take ownership of all incoming leads, primarily from existing accounts, marketing,

referrals, and internal teams.

 Understand client needs, qualify the opportunity thoroughly, and convert leads into

active deals through structured engagement.

2. Upselling & Cross-Selling

 Strategically map BigStep’s AI, Digital Transformation, Cloud, and Product Engineering

capabilities to client requirements.

 Identify and pitch additional services, upgrades, and enhancements to increase contract

size and revenue per account.

 Drive expansion across multiple service lines by identifying new use cases in current

accounts.

3. Relationship Management (Farming Focus)

 Build and maintain strong, long-term relationships with decision-makers and influencers

within assigned accounts.

 Conduct regular check-ins, review meetings, and on-site visits when needed to

understand evolving needs.

4. Stakeholder Coordination

 Serve as the single point of contact between clients and internal teams (Delivery, Tech

Leads, Product, Finance).

 Ensure seamless communication, alignment on expectations, and smooth execution of

engagements.

5. CRM Ownership

 Maintain accurate, up-to-date CRM entries for all activities—conversations, opportunity

stages, forecasts, and revenue projections.

 Use CRM insights to support leadership with data-driven business intelligence.

6. Account Insights & Reporting

 Track and report account status, competitor behavior, client feedback, and potential new

business drivers.

 Share insights with leadership and product teams to improve offerings and client

satisfaction.

7. Representation at Events (Optional / As Needed)

 Attend key client or industry events when required to strengthen relationships and

represent BigStep Technologies professionally.

Required Skills & Qualifications

 Bachelor’s or Master’s degree in IT, Business, Marketing, Communications, or a

related technical field.

 2–6 years of experience in Sales, Account Management, or Farming roles within IT

services, SaaS, Cloud, or Digital Engineering domains.

 Proven track record of converting leads, upselling, cross-selling, and growing revenue

from existing accounts.

 Strong communication and presentation skills for articulating complex solutions virtually

and in-person.

 Expertise in CRM tools (Salesforce, HubSpot, etc.) with disciplined pipeline and account

activity tracking.

•  Ability to manage multiple stakeholders and navigate complex account structures.