Job Description
Business Development Director, Supply Chain
Location: Device Care Centre (Tunstall, Staffordshire) with hybrid working preferred. Remote working options are available.
The Opportunity:
Reporting to the European Supply Chain Director, you will help win new, profitable and sustainable business across aftermarket services, reverse logistics, product sales and technology. You’ll work with mobile network operators (MNOs), mobile virtual network operators (MVNOs), original equipment manufacturers (OEMs), retail partners and certified pre-owned (CPO) device buyers across the UK and Europe.
What you’ll do
- Grow certified pre-owned (CPO) device volumes across the UK and Europe.
- Build, grow and sustain strong relationships with buyers, sellers and key influencers across aftermarket services, reverse logistics and value-added mobile technology services.
- Use your market knowledge and network to identify, shape and win profitable new opportunities for Assurant Supply Chain in the UK, supporting volume growth into the Device Care Centre (DCC).
- Bring customer and market insight to ensure Assurant’s capabilities align with evolving needs and support innovation across products and services.
- Keep sales and marketing materials up to date to support external selling and to share Supply Chain Europe capabilities internally.
- Lead the Supply Chain product strategy and roadmap, ensuring Assurant’s market position remains innovative and competitive.
- Partner with Supply Chain teams on pricing for value-added services to keep our offerings competitive.
- Promote Assurant’s capabilities through multiple channels, including your professional network, industry communications and social media.
- Contribute to regular planning cycles with Supply Chain and Finance to deliver profitable growth and achievable targets.
- Work closely with the Assurant Europe Business Development team to stay aligned on all Supply Chain-related priorities.
- Strengthen organisational capability to build and protect value, supporting sustainable growth for our customers, colleagues and shareholders.
- Help define investment criteria and communicate a clear, inclusive change narrative.
- Champion quality and operational excellence by setting clear standards and measurable benchmarks.
- Act with integrity and ensure compliance with all applicable legal, regulatory and ethical standards.
- Lead commercial and organisational approvals for new contracts, ensuring alignment with relevant international regulations.
- Monitor the market landscape to spot trends and translate them into compelling, customer-focused product opportunities.
- Build Assurant Device Care’s reputation as a strategic partner and a trusted voice in reverse logistics.
- Support client advocacy by partnering with colleagues to deliver a consistent, high-quality experience.
What you’ll bring
- Significant experience and proven success in business development (e.g., Business Development Director or similar commercial role).
- A strong network across UK aftermarket and reverse logistics services for mobile and technology products.
- Experience using market research and analysis to turn data into clear, actionable insights.
- Strong relationship-building and stakeholder management skills.
- Confidence with performance reporting and commercial finance (e.g., budgeting, forecasting, business cases).
- Commercial acumen, sound judgement and a collaborative, solutions-focused approach.
- Understanding of the smartphone secondary sales market (or closely related markets).
- People leadership experience (e.g., coaching, performance management and building inclusive teams).
- Able to work independently while also collaborating effectively as part of a team.
- Project management skills are a plus.
- Experience supporting or leading contract negotiations.
- Knowledge of (or connections within) reverse supply chain networks and secondary smartphone sales is helpful, but not essential.
Our Benefits:
- Performance Bonus Scheme
- Flexible Working
- Laptop and company mobile phone
- Range of benefits; Financial, Wellbeing, Social
- Private Medical Insurance
- Internal Wellbeing Programme
- Learning and Development opportunities
We’re committed to building a workplace where everyone can belong and do their best work. We welcome applications from all backgrounds and experiences. If you need any adjustments or support during the recruitment process, please let us know.
Our Values
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
#AssurantProudHK
