Job Description

CRM Assistant

Manchester, Glasgow, Birmingham, Leeds, Edinburgh

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Our people are our success, and we work as one team.

We are recruiting a CRM Assistant to be a subject matter expert for the CRM platform, handling day-to-day processes and supporting the implementation of projects.

Main duties include improving data quality, completing day-to-day data processes accurately and in a timely manner, and providing solutions and best practice advice to users of the system.

This role would suit individuals already in CRM specialist positions, or those with experience managing large databases in positions such as Data Base Administrators or analysts.

This role can be based at any of our UK offices (excluding London) Our standard working hours are 9.30am-5.30pm, and we operate a 3 days in the office, 2 days from home working model, however as an inclusive employer, we are willing to consider any flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Previous experience working with CRM systems (InterAction, Salesforce or similar).

• Able to evidence a proactive and inquisitive style, to be able to quickly learn, pick up new tasks and manage your own workload.

• Extensive experience in data management – ensuring all new and existing data meets quality standards.

• Evidence of having a keen attention to detail.

• Able to communicate in an engaging and effective manner with various senior professional stakeholders (Partners, Heads Of etc.).

• Understanding of data privacy regulations such as GDPR or PECR would be desirable but not essential.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

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