Job Description

About Qube

We are proud to be recognized among the top 9 best places to work in Australia for large-scale employers. Qube Bulk provides complete mine-to-market and mine resupply solutions, offering a range of mine, road, rail, storage, port and ship services. With operations ranging from capital cities to regional towns and into some of the most remote places in Australia, Qube Bulk has over 3,000 employees.

About the role

Qube Bulk now have a new position vacant for an Experience Business Development Coordinator to join our West Perth Office. The Business Development Coordinator (BDC) is a multi-disciplinary role providing the Business Development team (and occasionally the broader business) customer service, administrative and coordination support.

Specific Responsibilities

• Act as one of the first points of contact for client enquiries via phone, email, portal, and EDI channels.
• Coordinate responses to customer requests with the wider BD team, ensuring timely follow-up and escalation where required.
• Accurately receive, process, and track customers, engagements, and quoting in Qube’s operational systems (Salesforce, Origin).
• Coordinate as required with operations, planning, business development and commercial teams to assist with tender activities, customer on-boarding, resolving customer issues and ensuring service commitments are met.
• Manage the end-to-end lifecycle of quarterly review meetings with clients, coordinating all aspects including cross-departmental scheduling, venue and technical setup, acquiring data from relevant stakeholders to create presentation packs and facilitate distribution of presentation packs and post-meeting minutes.
• Investigate customer complaints or discrepancies quickly and professionally, whether by resolution or appropriate timely escalation.
• Generate and distribute reports and documentation as required or directed.
• Manage team shared inboxes.
• Responsible for contributing to data integrity by maintaining accurate customer records, contact details, and special requirements in the CRM and operational systems.
• Identify opportunities to upsell or cross-sell additional Qube services during client interactions.
• Act as a flexible support resource for the BD team as required
• Contribute to continuous improvement initiatives within the BD team.

Qualifications and Experience

• Previous experience in a customer service or administration role, preferably within transport, logistics, shipping, or bulk commodities (highly regarded).
• Experience using customer relationship management (CRM) systems, transport management systems (TMS), warehouse management systems (WMS), or terminal operating systems (advantageous).
• Intermediate to advanced skills in Microsoft Office (Outlook, Excel, Word).
• Certificate II or III in Transport & Logistics, Customer Service, or Business (desirable but not essential).
• Excellent verbal and written English communication skills.
• Ability to learn and develop skills as we will teach you
• Ability to type accurately at 40+ wpm and manage multiple systems simultaneously.

Key Competencies and Skills

• Outstanding customer focus with a positive, can-do attitude
• Strong verbal and written communication with clear phone manner
• High attention to detail and accuracy in data entry
• Proven ability to remain calm and professional under pressure
• Effective problem-solving and prioritisation skills
• Team player who also thrives working independently
• Resilience and adaptability in a fast-paced, dynamic environment
• Strong time‑management by effective task prioritisation
• Commitment to delivering on promises and meeting deadlines

If you would like the opportunity to join one of the fastest-growing Ports, Transport and Logistics companies in Australia, then please click on the "Apply" button below or email our recruitment team at jobs@qube.com.au

At Qube we value diversity in the workplace and encourages applications from people of all backgrounds. We empower our people to deliver exceptional results for our customers every day and pride ourselves in offering a safe and inclusive workplace.