Job Description

Job Title: Business Development Coordinator

Reports to: Sales & Commercial Director

Location:Durham

About PC Henderson

PC Henderson is a market leader in sliding and folding door hardware solutions. Established in 1921, PC Henderson has been creating the highest quality sliding and folding door hardware for over 100 years. Our products can be seen in a wide variety of residential, commercial and industrial applications across the world.

Based in County Durham, UK, our manufacturing plant is one of the most advanced of its kind, constantly achieving strict ISO9001 & 14001 standards. We also have offices in Ireland, the Netherlands and China along with an extensive network of distributors and representatives across the globe – exporting to over 70 countries worldwide.

PC Henderson is part of the ASSA ABLOY group, the global leader in access solutions.

Purpose of the Role

This role is pivotal in driving sales growth across UK and Export markets through proactive customer engagement, quotation management, and business development activities.

You will play a key role in developing relationships with both new and existing customers, identifying opportunities, and supporting the wider sales function to achieve revenue and growth targets. The role combines internal sales excellence with structured prospecting and account management responsibilities.

Key Responsibilities

Sales Development & Customer Engagement

• Provide quotations to new and existing customers, ensuring accuracy, competitiveness, and timely delivery.
• Manage and expedite quotations and sales opportunities, following through to conversion.
• Develop strong relationships with customers to understand their requirements and maximise sales opportunities.
• Promote PC Henderson products effectively to support revenue growth and product awareness.

Account Management

• Take direct responsibility for the management of selected UK customer accounts.
• Drive account growth through proactive engagement, identifying upsell and cross-sell opportunities.
• Support the development and management of Export customers in collaboration with the wider team.

Prospecting & Business Development

• Proactively prospect for new business opportunities using multiple channels including online research and Barbour ABI project tracking tools.
• Identify, contact, and nurture potential customers to build a sustainable sales pipeline.
• Support inbound and outbound lead generation activities, including calls and email campaigns.

CRM & Reporting

• Maintain and update the CRM system with accurate and up-to-date information on customer interactions, opportunities, and pipeline progress.
• Track and monitor quotation success rates and sales activity to support continuous improvement.

Collaboration & Continuous Improvement

• Work closely with internal departments including Customer Service, Planning, and Production to ensure customer expectations are met.
• Contribute to sales plans and initiatives to drive performance improvements.
• Identify opportunities to enhance processes, systems, and customer experience

Values & Behaviours

We are looking for someone who demonstrates:

• Customer Focus – committed to delivering excellent service and building strong relationships.
• Sales Drive – motivated to achieve targets and grow business opportunities.
• Collaboration – works effectively across teams to deliver results.
• Proactivity – takes initiative to identify and act on opportunities.
• Attention to Detail – ensures accuracy in quotations, CRM updates, and reporting.

Skills, Competencies and Personal Experience Required

The ideal candidate will demonstrate:

Essential

• Experience in an internal sales, business development, or customer-facing commercial role.
• Proven ability to generate and convert sales opportunities.
• Strong communication and relationship-building skills.
• Experience using CRM systems to manage pipelines and customer data.
• Highly organised with the ability to manage multiple priorities.
• Commercial awareness and a proactive, results-driven approach.
• Strong IT skills, including Microsoft Office.

Desirable

• Experience within manufacturing, construction, or technical products.

Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.