Job Description

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What You'll Do

Merchant Onboarding & Support

• Onboard new merchants and products end-to-end — listing setup, itinerary content, pricing and inventory configuration — to Klook's quality standards.
• Support merchants' day-to-day needs across the full lifecycle: onboarding, content edits, promotional participation, and settlement / payment queries.
• Be the operational point of contact for supply partners, resolving issues quickly and escalating where needed.

Content & Conversion Optimization

• Optimize product content and supply quality (photos, itinerary descriptions, pricing, inventory health) to improve conversion across the catalog.
• Identify and help close catalog gaps by working from destination-level sourcing priorities.
• Support promotional campaigns by preparing merchant-side content and inventory in time for launch.

Cross-Functional Collaboration

• Work closely with Supply teammates and cross-functional teams to keep merchant information, pricing and availability current across the booking funnel.
• Feed merchant and market observations back into sourcing priorities and product improvements.

What You'll Need

• 2+ years of relevant work experience, a background in the OTA industry is preferred.
• Language: English is a must for daily documentation and cross-functional collaboration; Mandarin is a plus.
• Detail-oriented and organized — comfortable managing many merchants, listings and requests in parallel.
• A proactive, service-minded attitude with merchants, and a collaborative style with internal teams.
• Comfortable with data and content tools (spreadsheets, CMS/back-office systems) to keep listings accurate and competitive.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.