Job Description

Position:

Business Development Associate (German Speaker)

About Us

Arrow Enterprise Computing Solutions (Arrow ECS), a division of the Arrow Electronics Group ( 16,500 employees across 58 countries with a turnover exceeding $29 billion), delivers global technology solutions, training, and value-added services to IT professionals, including service providers, software publishers, and system integrators.

Operating across servers, storage and virtualization, networks and security, infrastructure software, and Cloud solutions, Arrow ECS continues to grow and is strengthening its commercial teams. We are currently looking for a Business Development Associate (German Speaker) to support our renewals business and ensure a seamless customer and partner experience.

What You’ll Be Doing

As an Inside Sales Representative, you will be responsible for managing renewals while building strong relationships with both end users and partners:

• Manage a portfolio of renewal opportunities using a structured 120-day renewal cadence

• Proactively engage end users to secure renewals, communicate value propositions, discuss pricing, and identify upsell or expansion opportunities

• Collaborate closely with partners to ensure clear visibility on renewal timelines, requirements, and execution

• Identify churn risks early and escalate appropriately to ensure retention

• Deliver a high-quality customer experience through timely, accurate, and professional communication

• Support partners with quotes, pricing, product information, and renewal documentation

• Build trusted, long-term relationships with end users and partners to enable frictionless renewals

• Achieve quarterly and annual renewal targets, while driving multi-year renewals where applicable

• Maintain accurate forecasting, pipeline hygiene, and daily CRM updates

• Follow established sales processes, renewal guidelines, and partner engagement frameworks

• Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues

• Escalate complex cases early to ensure on-time resolution

• Execute renewal, win-back, and retention campaigns, and participate in targeted outreach initiatives

• Provide feedback to improve renewal playbooks, messaging, and campaign effectiveness

Who We’re Looking For

• Proven experience managing a customer or renewal portfolio in an inside sales or phone-based role

• Background in Inside Sales, Customer Success, or Customer Support within Tech, SaaS, or IT environments

• Strong communication skills with the ability to clearly articulate value to both end users and partners

• Comfortable operating in a fast-paced, partner-led sales environment

• Highly organized, proactive, and capable of managing a high-volume renewal pipeline

• Proficiency with CRM tools (Salesforce or equivalent)

• Strong collaboration, problem-solving, and escalation management skills

• German & English proficiency required

What’s In It for You

• Full Permanent Contract

• Social benefits CNSS, CIMR, Health insurance

• Very good working atmosphere within a team of passionate collaborators

• Work culture where you can make a tangible impact

• Dynamic environment with a friendly and supportive work atmosphere

• Strong career development opportunities in a fast-growing organization

• Opportunity to work within an international organization recognized worldwide in its sector

#LI-FR2

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Sales