Job Description

Job Location Providence, RI 02904 Position Type Full Time Job Shift 1st Shift Job Category Administrative/Clerical

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The Business Development Associate will play a crucial role in administratively supporting our External Operations department, which manages our service provider network. This individual will be responsible for generating and vetting leads, as wells as promoting AAA Northeast automotive opportunities. The ideal candidate will be self-motivated, pays attention to detail, and is comfortable and enthusiastic about making phone calls and engaging with people over the phone.

What you will do:

• LEAD QUALIFICATION: • Independently uncover and qualify potential leads. • Conduct outbound calls to prospective businesses. • Guide prospects through program requirements and document all activity. • Support Field Consultants and Management to achieve monthly and quarterly member satisfaction targets.
• MARKETING SUPPORT: • Assist in the development and execution of marketing deliverables, campaigns and initiatives, utilizing multimedia formats. • Update and maintain the AAA Northeast Service Provider online portal. • Track effectiveness of marketing efforts and suggest improvements.
• COLLABORATION AND SUPPORT: • Work closely with the Management and Club resources to strengthen messaging and achieve common goals. • Provide insights and feedback to help refine sales and marketing tactics. • Participate in team meetings, training sessions and professional development.

Work Model: Hybrid, full-time (3 days on-site in Providence RI, 2 days remote)

Schedule: Monday through Friday, 8:30am to 5 pm (can be flexible)

Compensation: $23.50 - $26.25 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Qualifications

Education

• High School Diploma required
• Bachelor's Degree in Business, Marketing, Communications or a related field preferred

Experience

• 2+ years experience in customer service, telemarketing or a similar role required
• 3-5 years experience in administrative support or office management required.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.