Job Description

Business Development Assistant

Department: Sales

Employment Type: Full Time

Location: Amsterdam

Key Responsibilities

• Qualify all leads by converting to contact, tiering, and assigning.
• Set up appointments for Business Development Executives and Managers.
• Action post event delegate call feedback.
• Demand generation follow up for prospect and lapsed customer accounts.
• Create new prospect target lists using appropriate tools, resources, and systems.
• Create and distribute progress & performance reports.

• Promote SANS events through appropriate social media channels.
• Conduct invite calls to VIPs for specific events.
• Facilitate tactical promotion communications where appropriate.

• Ensure all data in Salesforce records, contacts, or accounts is maintained, reviewed, and regularly cleansed.
• Ensure contact data held within Salesforce is kept up to date using relevant tools.
• Regularly review and check LinkedIn contact entry to Salesforce.
• Regularly maintain, review and update parent/sister company data management.
• Work with Data Analysts with the Data Analysis Support Team to profile target accounts.

• Meet any agreed KPIs set in relation to individual and team performance.
• Drive webinar attendance and trade event meetings.
• Build and maintain the SANS brand and mission within the wider Cyber Security community.
• Support Country Lead and Business Development Managers in the tender process for any prospective customer procurement opportunities when applicable.
• Assist with the effective management of the invoicing and aged debt process for relevant accounts, ensuring customer invoices are paid in a timely manner.
• Provide excellent customer service to customer accounts when necessary.
• Carry out any ad-hoc Business Development/Sales admin duties when required.
• Carry out additional tasks as requested by the SANS Management Team.

Skills, Knowledge and Expertise

• Experience in a Sales or Marketing related role.
• Sales focused with a creative flair.
• Able to work well under pressure.
• Fluent written and verbal communication skills in English and at least one other modern European language.
• Able to deliver against agreed KPIs and targets.
• Excellent interpersonal and presentation skills.
• Good IT Skills, including experience of working with all Microsoft Office products.
• Able to use social media platforms such as LinkedIn.
• Well organised, able to plan and prioritise multiple tasks.
• Ability to use initiative and creativity.
• Excellent telephone manner, able to speak to customers over the phone confidently.
• Have a passion for delivering a world class service.
• Ability to work autonomously and as part of a team.
• Ability to build relationships both internally and externally.
• Ability and desire to travel to SANS events in Europe.

• Experience in closing qualified leads.
• Knowledge of the Cyber Security sector.
• Experience of using Salesforce and Tableau.