Job Description

Business Development Analyst | Madrid

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The DCS team enables Monex to scale our client self-service offering to drive profitability and customer retention. Three pillars underpin the DCS service:

• Client Services - Payment & Platform Support, Platform demos
• Digital Operations – Data analysis, proactively engage customers-at-risk
• Trade Support – Dealing and Trade Support (to train new sales joiners)

As a Business Development Analyst you will be responsible for supporting the client’s services success through digitally enabled cross-selling, trade support, and troubleshooting. The role is responsible for driving DCS revenue growth, growing the digital adoption rate, and improving client retention via proactively calling clients.

Key Responsibilities & Accountabilities

• Supporting clients with executing trades (both online and offline).
• Demo Monex Pay to customers to encourage them to execute their own FX trades online.
• Monitor client performance dashboard and system notifications and proactively reach out to at-risk and valuable clients.
• Capture client touchpoints to measure effectiveness of actions, ensure a seamless process, and address concerns promptly.
• Acting as a liaison between back-office operations and external customers providing timely support for inbound trade-related queries.
• Provide standardized feedback to the Digital Operation team to conduct analysis and generate reports for the business' stakeholders.
• Identify cross-selling opportunities upon existing clients.
• Troubleshooting and follow-through of customer inquiries.
• Providing support to the Digital Operation team to conduct marketing customized communications to clients.

Key Skills & Experience Required

• FX Sales or Dealing Experience.
• Wider financial services or technology experience.
• Strong Communication skills.
• High level analytical skills.
• Work effectively in team environment and across departments.

Systems / Knowledge Skills

• MS Office; Outlook, Word, Excel, PowerPoint.
• FXDB.
• HR System – Workday.

Languages

• High standard of oral & written English and Spanish is mandatory.
• Fluency in other European languages (particularly French and Dutch) is highly desirable.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!