Job Description

Primary Details

Time Type: Full timeWorker Type: EmployeeTo assist in the development and management of a profitable agency business portfolio within the Company’s guideline and delegated authorities.

Role Highlights

• Hong Kong, Hybrid working and permanent
• Strategic selling point about the role
• Happy to talk flexible working
  

The Opportunity

Are you ready to shape the future of insurance by driving strategy and building lasting relationships with key clients and partners?

This role offers a unique opportunity to make a real impact—leading business performance, cultivating customer loyalty, and ensuring compliance, all while supporting the growth and innovation of QBE’s agency channels.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Responsible for the strategy definition, strategy execution, agency servicing and business performance of channels (ie. Agencies and Local Brokers (ALBs) and Agencies)
• Enabling our channels (ie. ALBs / intermediaries ) by providing valuable service and continuously enhance customer relationship
• Build customer loyalty aligned with our QBE value proposition
• Responsible tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.
• Ensure compliance with Insurance Authority’s regulations & requirements
• Support best practice and continuous improvement in relation to training, compliance, and practice management in conjunction with internal stakeholders
• Ensure all personal accreditation levels and compliance requirements are adhered to
• Establish and develop relationships and promote company image with key clients
• Monitor client and market requirements and client feedback by conducting client calls / visits
• Provide administrative support to the Distribution Team
• Learn about new products and understand commission structures for each product in order to enhance the relationships with clients
• Provide product expertise to intermediaries on the range of products offered
• Monitor and review one’s own performance against individual sales targets
• Key Performance Indicator on client development and management - Increase distribution force, Adoption % of digital technology by agents, Client engagement and performance management including motivate top agents; Working with internal stakeholders to maintain service and achieve high NPS
• Key Performance Indicator on Growth & Profitability – Track record for year-on-year growth and working with underwriting team to achieve targeted goals and improve debtors and commission ratio
  
  

About You

• Tertiary graduate with professional qualifications in insurance or related disciplines
• Relevant work experience in agency service and business development
• Communication in Cantonese, Mandarin, and English is a must to communcate with clients
• Sound insurance product knowledge and underwriting skills
  Pro-active, self-motivated and a good team player
• Customer-oriented with excellent interpersonal and presentation skills
• Ability to deliver on agreed business targets
• Proficient in MS Word, Excel and PowerPoint
  

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
• Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025
• HKB Technology Excellence Awards: Automation - Insurance

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:

Analytical Thinking, Communication, Critical Thinking, Customer Service, Distribution Management, Insurance Sales, Intentional collaboration, Managing performance, Marketing, Negotiation, Performance Management (PM), Revenue Growth, Risk Management, Stakeholder Management, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.