Job Description

The purpose of this role is to provideAdministration support to the business development leadership team.

• Business Development Managers
• Head of Business Development
• Commercial Team
• Customer Service team
• Marketing team
• Area teams

Main external contacts:

• Current and New Accounts (Businesses we onboard via our Business Development Managers)
• Customers who have secured tickets through our B2B offering
• Fulfilment Partners e.g. ticketing, direct debit providers

Main responsibilities

• Processing all B2B client orders, including ordering from suppliers.
• Invoicing /crediting.
• Updating B2B Dashboard to support with B2B team’s targets.
• Processing customer sign ups, account amendments, cancellations and ticket fulfilment. As well as other general administration of the direct debit scheme.
• Managing shared inboxes, answering general queries for direct debit customers.
• Using software to load mobile tickets to the Arriva app.
• Using software to load smart cards.
• Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes.
• Keeping customers files up to date.
• If and when required, assistance at events that may be out of the normal office hours

This role requires

• Administration experience.
• Proficient in using Microsoft Office – Word, Excel, Outlook, Teams.
• Professional communication skills – written/telephone.
• Working to tight deadlines in a fast-paced environment.
• Ability to manage own workload.
• Prioritising tasks.
• Team working.
• Confidentiality with an understanding of GDPR.