Job Description

Gateway Rehab is seeking an Administrative Assistant to support the Business Development department and Special Case Evaluations. This role provides administrative support while delivering exceptional customer service to referral sources to help build and maintain strong relationships. To be considered for the position, you must live within the Pittsburgh, PA area or surrounding counties.

Responsibilities

• Facilitates completion and submission of FMLA/STD paperwork.
• Provides customer service and system navigation to referral sources as needed.
• Tracks referral source information and trends for reporting.
• Collaborates with Gateway Marketing/Outreach and Special Case teams.
• Assists patients in planning and scheduling initial and continuing care appointments.
• Works with patients to coordinate return to work and related paperwork prior to discharge.
• Schedules appointments in the EHR.
• Completes documentation in patient charts as needed.
• Develops and maintains referral source data in EHR.
• Attends Gateway mandatory trainings and in-services.

Knowledge, Skills, and Abilities

• Computer literacy and working knowledge of Microsoft Office products required.
• Excellent verbal and written communication skills required.
• Excellent people skills and organizational skills.

Requirements

• High School Diploma or equivalent required.
• Customer Service/Business Development experience required.

Preferred Requirements

• Associate's degree.

Additional Requirements

• Valid driver’s license with favorable driving record.
• Obtain CPR and First Aid certification.
• Pass PA Criminal Background Check.
• Obtain Childline and FBI clearances.
• Pass Drug Screen
• 2-Step TB Test

Work Conditions

• Substance use disorder treatment center.
• Flexibility regarding work schedule.

GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.