Job Description

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Senior Manager, B2B

Vacancy status: This posting is for an existing position.

Purpose of the Role
The Business Development Account Manager is responsible for promoting the full range of LifeLabs services to corporate and SMB accounts within assigned business segments. The incumbent executes corporate strategies and segment plans that drive revenue growth, expand market share, and strengthen long-term customer relationships to achieve established sales targets.

In this role, the Business Development Account Manager is accountable for sourcing, securing, and onboarding new business and managing existing client relationships, ensuring a seamless customer experience and consistent delivery of value. Leveraging a comprehensive understanding of LifeLabs’ product and service offerings, the Business Development Account Manager identifies opportunities to introduce new solutions that support revenue growth and enhance customer satisfaction.

Some travel may be required.
This role is SIP eligible.
Your responsibilities will include:
Revenue & Targets
• Identify and develop new business to maximize revenue; Maintain relationships with existing commercial clients and identify opportunities to extend additional LifeLabs’ services (Include but are not limited to):
◦ Promote LifeLabs’ full suite of services to client accounts within the assigned segments by executing corporate strategies and segment sales plans to drive revenue and market share growth.
◦ Responsible for identifying, prospecting, and securing business opportunities to support new revenue growth through product expansion of existing clients including contract renewals.
◦ Unlocking new revenue in new business opportunities via inbound lead qualification, generating new leads through proactive outreach, and sales funnel conversion.
◦ Onboard new clients and ensure a smooth transition into LifeLabs services.
◦ Provide timely responses to client inquiries to maintain strong service levels.
◦ Manage and maintain relationships with existing clients, ensuring high levels of satisfaction and retention.
◦ Conduct monthly dashboard reviews to assess performance, identify trends, and guide client discussions.
◦ Create month end slide decks summarizing key metrics, outcomes, and action items.
◦ Prepare and deliver presentations to internal stakeholders and external clients.
◦ Collaborate with the Client Partnerships and Engagement team to ensure alignment on customer needs and strategic priorities.
◦ Maintain accurate records of client interactions, opportunities, and activities in Salesforce.com.
◦ Participate in regular meetings with Senior Manager to review/coordinate sales efforts

Handles all account processing and administrative duties
• Conduct needs analyses to identify customer requirements and clearly communicate the value of LifeLabs services.
• Prepare and provide accurate sales quotations.
• Draft and finalize service agreements for new and existing clients.
• Log and maintain client information using the designated checklist and documentation tools.
• Ensure full compliance with sales automation platforms (e.g., Salesforce, segmentation tools, sales reports, dashboards) and complete all mandatory training and goal setting activities.
• Serve as the primary point of contact for all customer specific matters.
• Collaborate closely with internal teams (e.g., operations, accounts receivable) to ensure customer needs are met promptly and effectively.
• Prepare monthly reports summarizing industry updates, closed/won and closed/lost opportunities, client calls, and pipeline status.

What you bring to the role:
• Bachelor’s Degree in Health Services or a related field of study
• 3-5 years in health services or a related sales role
• Excellent communication skills
• Strong needs analysis skills
• Proficiency in Microsoft office including excel
• Strong financial acumen and and contracting experience
• Proficiency in preparing sales quotations
• Strong organizational skills
• Customer centric mindset
• Strong time management skills
• Demonstrated ability to develop and sustain multilevel relationships in a complex environment
• Previous experience in a customer service or project management role
• Ability to develop and execute segment plans
• Strong negotiation skills
• Excellent relationship management skills

Why Join Us?
At LifeLabs, you’ll be part of a collaborative, forward-thinking team focused on innovation and purpose. We value flexibility, inclusion, and professional growth, creating an environment where your contributions are recognized and your ideas matter.

What We Offer:
Salary range: $68,126- $86,861 CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!