emergiTEL is hiring a Business Desk Analyst for our client.
Payrate - $32-37 p/hr.
Job type—Contract of 8 months of contract
Key Responsibilities:
The selected candidate will assist Petrinex application users with:
• Providing step-by-step guidance for specific production accounting tasks within the application
• Performing initial diagnosis and assisting in resolving incidents using the knowledge base
• Accurately diagnosing and resolving predefined incident types
• Responding to emails in a timely and professional manner
• Providing clients with relevant contact numbers when required
• Sharing contact information for government ministries and industry bodies
• Assisting clients in navigating various government web pages
Application Testing Support:
• Assisting in testing the monthly release of the application
o Creating test cases
o Executing test cases and recording results
Incident Management:
• Using incident management tools to document client interactions
• Assigning issues to second-level Subject Matter Experts when necessary
• Tracking trends and escalating recurring issues to management
• Keeping clients informed on the status of their issues
Qualifications & Requirements:
• Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA) certification
• Practical experience with Petrinex is an asset
• Ability to work independently as well as collaboratively within a team
• Strong communication skills
Top Skills:
• Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA) certification
• Practical experience with the Petrinex application is desirable
• Ability to work both independently and collaboratively within a team
• Strong communication skills
Vacancy Status / Statut du poste
This is an active position currently open for hiring.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity / Égalité des chances
Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations.
emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios.
emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value.
We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement.
The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients.
Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect.
By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.
