emergiTEL

Business Desk Analyst-6830

emergiTEL  •  $30 - $33/hr  •  Calgary, CA (Onsite)  •  2 hours ago
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Job Description

emergiTEL is hiring an End-User Support Analyst for our client in the Information Technology industry. This is a 10 months  Contract role.
Compensation: ( $30 - $33/hour T4)
Location: Calgary, AB (On-site, Downtown)

End-User Support
  • Provide step-by-step guidance for production accounting tasks related to the application.
  • Perform initial diagnosis and assist in resolving incidents using a knowledge base.
  • Diagnose and resolve predefined incident types accurately.
  • Respond to client emails in a timely and professional manner.
  • Provide clients with appropriate contact numbers when required.
  • Share contact information for relevant government ministries and industry bodies.
  • Assist clients in navigating government websites and resources.
Application Testing
  • Support testing of monthly application releases.
  • Create and maintain test cases.
  • Execute test cases and accurately record results.
Incident Management
  • Document client interactions using the incident management tool.
  • Assign and escalate issues to second-level Subject Matter Experts (SMEs).
  • Use incident management tools to keep management informed of trends and recurring issues.
  • Provide regular updates to clients on the status of their issues.
Requirements / Top Skills
  • Strong end-user support and client communication skills.
  • Proven technical desk support experience.
Vacancy Status / Statut du poste

This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.
Equal Opportunity / Égalité des chances

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.
emergiTEL

About emergiTEL

At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations.

emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios.

emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value.

We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement.

The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients.

Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect.

By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Richmond Hill, CA
Year Founded
2006
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