Job Description

SPECIFIC DUTIES AND RESPONSIBILITIES

Data Extraction, Preparation and Transformation:

• Writing SQL queries to extract data from various sources
• Cleaning, transforming, and validating raw data to ensure accuracy, completeness, and consistency for analysis; creating report and driving resolutions for data quality issues
• Performing data wrangling to structure datasets for specific analytical tasks.
• Developing data transformation process based on business rules.

Data Analytics and Business Analytics

• Analyzing customer profile data, researching business processes and identifying how process and segmentation rules drive customer classifications
• Identifying anomalies in customer classifications, inconsistencies in business processes and data; performing deep dive to uncover the root causes
• Creating recommendations to address customer profile anomalies and process / data inconsistencies

Reporting and Visualization:

• Communicating findings, trends, and recommendations to stakeholders through clear presentations and written reports.
• Ad-hoc analysis to answer specific business questions from various stake holders

Collaboration and Stakeholder Management:

• Working closely with business teams to understand their data needs and translate them into analytical requirements.
• Presenting findings and insights to management and cross-functional teams to support data-driven decision-making.

CORE COMPETENCIES

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• At least 1-2 years of experience in Excel or foundation in (pivot tables, advanced formulas, charts).
• At least 1-2 years of experience or strong foundation in SQL for macro programming.
• At least 1-2 years of experience or strong foundation in Business Analytics, data analytics, financial modeling, business casing, performance reporting.
• Solid knowledge in data structure; strong data reconciliation skills; strong data QA skills
• Knowledgeable in PowerPoint.

• Effective verbal and written communication skills, with the ability to collaborate across cross-functional teams.
• Demonstrates strong learning agility with the ability to quickly understand new tools, processes, and business concepts.

Complementary Competencies (Nice-to-have)

• Telecom experience will be a bonus if also experienced in other industries.
• Salesforce knowledge
• Customer analytics experience

QUALIFICATIONS

Work Conditions

• Work Setup: Work From Home
• Schedule: 9:00 AM – 6:00 PM EST / 9:00 PM – 6:00 AM Philippine Time during onboarding/training.
  • Once the resource if fully dependent, he/she will move to Golden Hours which is (4:00 AM – 1:00 PM EST / 4:00 PM – 1 AM Philippine Time).
    

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