Job Description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• Help design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma
• Work closely with the project team /work as a change consultant
• Plan, organize, and lead tasks and projects to ensure the quality of client deliverables. Work closely with client team members to generate practical solutions and ensure clients assume the ownership required for successful implementation of solutions that are fit for business purposes
• Conduct business process mapping as per BPMN 2.0 standards
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user journeys, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: ‘To be’ Solution design, Business Requirements Document, Use Cases, User Journeys, Acceptance Criteria, GUI, Screen and Interface designs
• Experience in using company-wide requirements definition and management systems and methodologies required
• Successfully engage in multiple initiatives simultaneously
• Experience in working on foundation data, review Target Operating Model (TOM)
• Experience in process documentation and conduct training
• Work independently with users to define concepts under the direction of project managers
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.