Job Description

Join us at Miral Experiences!Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone. The Business Critical Application Director will oversee the strategy, performance, and continuous evolution of all business-critical applications and digital platforms across our attractions and entertainment assets.
You will lead an experienced team managing complex ecosystems, ensure seamless system operations, drive innovation, and align applications with business strategy and guest experience priorities.This role requires a strong blend of leadership, application management expertise, and foundational software development experience to effectively challenge vendors, guide technical decisions, and ensure robust system architecture. Key ResponsibilitiesStrategic Leadership & Technology Alignment

• Lead the design, delivery, and optimization of business-critical applications across ticketing, retail, F&B, asset management, time attendance, booking systems, and guest experience platforms.
• Align application roadmaps with business goals, operational needs, and digital transformation initiatives.

Software Development & Technical Oversight

• Leverage prior software development experience to evaluate technical proposals, understand integrations, review architectures, and guide complex troubleshooting.
• Ensure that development, enhancements, and integrations follow best practices, coding standards, and secure design principles.

Business Requirements & Innovation

• Partner with business stakeholders to capture, refine, and prioritize requirements.
• Identify opportunities for new functionalities that enhance efficiency, guest satisfaction, and competitive advantage.

Performance Optimization & Integration

• Oversee application performance, stability, and security.
• Collaborate with Digital & Technology teams to ensure smooth integrations and aligned technology infrastructure.

Systems in ScopeYou will manage and optimize platforms including:
Vivaticket, InfoGenesis, Eatec, Maximo/T-eam, Kronos, Gantner, Tunn3l, Viva, BMI, CMS, VemCo, SenseTime, FacePass.Risk, Reporting & Strategic Support

• Conduct risk assessments, prioritize initiatives, and support strategic decision-making with data-driven reports and insights.

Leadership & Team Development

• Lead and mentor a team of application managers and specialists.
• Foster a culture of innovation, collaboration, and continuous improvement.

Vendor Management & Financial Accountability

• Manage key vendor relationships, negotiate service agreements, and ensure SLA compliance.
• Support budgeting, procurement, and cost-optimization initiatives.

Qualifications & ExperienceEssential

• Bachelor’s degree in Computer Science, Digital & Technology, or related fields
• Software development background (hands-on experience earlier in career)
• 8+ years in Applications Management
• 3+ years in Applications Development
• Strong analytical skills and understanding of business operations
• Proven experience leading application teams
• Experience with APIs, integrations, and system enhancements

Desirable

• MBA
• PMP/Prince2
• Programming skills (any language)
• Knowledge of GOF design patterns
• Experience with DBMS, data modeling, reporting services
• Experience with ticketing, POS, supply chain, procurement or financial systems
• Experience managing B2B/B2C digital platforms

Competencies

• Strong problem-solving and diagnostic skills
• Ability to learn quickly and adapt to new technologies
• Excellent stakeholder management and communication
• Understanding of UX and mobile application principles
• Ability to translate business needs into technical solutions

Shape the Future With UsAt Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
Miral Experiences