Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

LOB Specific Summary:

The GMT Business Controls Manager role is responsible for operational oversight and active management of the Global Markets Technology process, risk and control environment – internal and external. This includes closing out and sustaining Payments Governance, launching a proactive program to assess and mitigate policy adherence, including sustainability of closed issues, and ensuring all activities across GMT are mapped in the Single Process Inventory and operating effectively, identifying, measuring, and monitoring appropriate controls to mitigate risks and enhancing and / or incrementing controls for continuous improvement. The role also is responsible for providing guidance, engaging appropriate stakeholders for regulatory related interactions and interactions with Audit, TCOR and GT Risk.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution

• Effectively assesses risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function's Operational Risk Profile

• Coordination of delivery within the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

Required Qualifications:

• Experience leading significant project management and process design efforts for a large organization

• Commitment to challenging status quo, driving debate and promoting positive, sustainable change

• Deep analytical skills to understand intricate performance measures; strong risk mindset

• Proven track record of success in driving significant change and transformation initiatives within a large, global firm

• Deep understanding of the composition and structure of the BAC franchise and key priorities and able to navigate the organization

• 5+ years of professional experience in business management, operations or governance

• Overall knowledge and understanding of the Enterprise Risk Framework

Leadership Competencies

• Executive presence and attention to detail

• Excellent communication skills, both written and verbal, in a concise and insightful way to executives at all levels of the organization

• Demonstrated strategic thought leadership and intellectual curiosity

• Able to constructively navigate and lead through conflict with others

• Able to effectively collaborate with others across the organization, build effective relationships to achieve change and implement strategy

• Outstanding management skills and consistent record of building, developing and retaining highly talented teams

Desired Qualifications:

• Commensurate experience in technology or financial services.

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Minimum Education Requirements: Bachelor’s degree in Business, Finance or related field or equivalent professional experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)Pay and benefits informationPay range$125,000.00 - $178,700.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.