Our team and what we’ll accomplish together

Customer & Field Excellence (CFE), within Business Customer Experience (BCX), leads the national operations that support TELUS business customers across Canada. The team encompasses SMB Delivery, Resource Planning, Field Dispatch, Partner Service Mgmt and Frontline Technician expertise to ensure services are installed, maintained, and restored with speed, care, and accountability. Together, this team protects and grows our business.

In this role on the Customer & Field Excellence Strategy & Growth Team, you will serve as an operational and strategic lead driving organizational engagement, corporate recognition, and information governance. You'll be the driving force behind executive communications and culture initiatives for one of our Vice-presidents in Business Customer Experience (BCX). Your work will directly influence how our teams connect, collaborate, and deliver exceptional results for our customers.

You will lead the engagement strategy at a VP level, orchestrating leadership touchpoints and establishing rigorous communications governance for our frontline teams. Your work ensures that business strategy is seamlessly operationalized, measured, and connected across all tiers of the organization.

What You'll Do

Strategic Governance & Business Alignment

• Strategic Communication Leadership: Support the development and execution of strategic internal communications helping to align communications strategies with business priorities and to effectively connect team members to organizational objectives. By crafting compelling multi-channel executive communications including team-wide announcements, memos, toolkits, speeches, social media and visual presentations, targeting a variety of audiences
• Oversee Frontline Governance: Establish, monitor, and enforce communications governance frameworks for the frontline to optimize information flow, minimize noise, and protect operational capacity
• Drive Strategic Alignment: Align business priorities with internal messaging, ensuring senior leadership's vision is accurately and effectively translated into organizational objectives
• Lead Change Enablement: Design and oversee change management frameworks for major corporate transformations and organizational initiatives
• Manage Executive Presence: Formulate and manage the VP’s professional social media strategy (e.g., LinkedIn) to position leadership at the forefront of industry and corporate trends

VP Engagement & Operational Coordination

• Orchestrate Leadership Touchpoints: Direct the cadence, content strategy, and execution of high-level business forums, including all-team calls
• Synthesize Executive Content: Oversee the strategic positioning of executive updates, advising senior leaders on risk mitigation and message timing for complex internal and external developments
• Partner Cross-Functionally: Act as a central consultative partner to cross-functional teams, ensuring operational timelines, programs, and core business narratives are tightly synchronized

Culture & Recognition Performance

• Drive Corporate Recognition: Champion formal corporate recognition programs to reinforce performance milestones and foster a high-achievement culture
• Govern Engagement Frameworks: Direct annual organizational health and engagement plans, tracking metrics related to team wellness, belonging, and curiosity
• Track Operational KPIs: Define, measure, and report on key performance indicators (KPIs) evaluating governance efficacy and message penetration

Qualifications

What You Bring

Essential qualities

• Effective Communication Mastery: the ability to story tell, synthesize and represent VP level messaging throughout business engagements, both internally and externally with skilled persuasive writing, editing and presentation building. Experience leading internal communications in a large organization with keen attention to detail and commitment to high quality of work
• Business Transformation Experience: 5+ years of experience in business consulting, operations enablement, corporate strategy, or high-level organizational change management
• Governance Mindset: Proven ability to build, roll out, and maintain strict process governance and information-sharing rules within a large, matrixed organization
• Executive Consultative Skills: Highly sophisticated relationship management skills with a track record of influencing, advising, and partnering directly with VP-level stakeholders
• Master Coordinator: Exceptional program management capabilities, capable of synthesizing complex business strategies into structured, large-scale team touchpoints
• Analytical Aptitude: Comfortable leveraging data, insights, and performance reporting to optimize business processes and engagement strategies
• Tech Savvy: Expert proficiency in Google Workspace and Microsoft Office suite

Great to Have

• Post-secondary degree in Communications, Marketing, Journalism, or Public Relations
• Bilingual (English/French)
• Experience in telecommunications or technology sector

Join us!

Interested in reimagining how things are done, playing a significant role in fostering a team’s culture and brand, and going beyond the expected to strengthen our team, communities and the planet?

Be part of a team where your creativity, passion, and strategic thinking will help shape the future of one of Canada's most respected companies. At TELUS, you'll have the opportunity to make a real impact while growing your career in an innovative, supportive environment.

Apply now to be part of our journey in making the future friendly for everyone.

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