Posting number: 27-00076
Department: FINANCE
Job classification: BUSINESS COMPLIANCE SPECIALIST
Posting type: Open
Categories: Accounting and Finance, Customer Service
Incumbents provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services in an online and walk-in environment. This position is responsible for processing applications for various City services and licenses, providing explanations and interpretations of Arizona state statutes, City ordinances, policies, and procedures related to assigned area. Additionally, this position performs complex data entry for licenses, analyzes data to determine issues with billings, compiles reports, creates customer correspondence, conducts research, and performs basic quantitative quality assurance reviews.
High school diploma or G.E.D, and two years of business licensing, cashiering, or customer service experience in utility billing sufficient to successfully perform the essential duties of the job such as those listed above.
Must have at the time of hire and be able to maintain a valid Arizona Driver License.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.
Successful candidates will receive a post-offer; pre-employment background screening to include:
To view the full job description, including work environment and physical demands, click HERE
The City of Surprise is an EEO/ADA reasonable accommodation employer.
Located about 45 minutes from downtown Phoenix, Surprise is home to more than 165,000 residents who enjoy clean, safe neighborhoods, a family-friendly environment and incredible retail and recreational amenities. Surprise is rated one of the top ten safest cities in the nation and offers top-ranked public and charter schools.
Recreation is big in this beautiful Sonoran-desert community. Surprise Stadium is the Spring Training home of two Major League Baseball teams, Surprise Tennis and Racquet Complex attracts both tennis legends and national tournaments, and the White Tank Mountain Regional Park bordering the city offers 30 thousand acres of outdoor recreation. Plus, the city offers seven gorgeous 18-hole golf courses, an urban fishing lake, and two public aquatic centers. Learn more at www.surpriseaz.gov.
