Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
Job purpose
To plan, design and manage the distribution of quality client-facing documentation in line with company strategy and regulatory requirements, including the bulk distribution of electronic communication.
Key outcomes
The following outcomes will be expected to be achieved by the Business Communication Consultant:
• Plan, compile & manage communication for bulk distribution to clients & intermediaries
• Gather, analyse, investigate and interpret all information received by various stakeholders before communication is drafted
• Interpret integrity of high volumes of client & intermediary data
• Assist with the development and design of client-facing communication and member guides
• Proofread and edit documents as required by the business
• Research best practice principles to apply in communication and document design
• User acceptance testing (UAT)
• Day-to-day release of Glacier’s electronic communication to clients and intermediaries
Qualifications and experience
• A degree in communication or document design
• At least 2/3 years’ experience in an investment environment where written communication and/or document design was required
• Advanced Excel & MS Word skills
• The following will be to your advantage:
o Experience with tools such as Everlytic
o Creative writing skills
Competencies
• Client Focus
• Cultivates Innovation
• Collaborates
• Drives Results
• Being Resilient
• Excellent written and verbal communication skills in English
• Knowledge of financial services and investment products
• A good understanding of client experience principles
• Planning, prioritising and organisational skills
• High attention to detail, analytical thinking and problem-solving skills
• Exceptional Client Service Orientation
• Relationship building skills – ability to communicate on all levels
• Ability to work under pressure and deliver on deadlines
Attributes
• Positive, enthusiastic attitude
• Honesty, integrity and respect
• Ability to co-operate and thrive both within an independent and team environment
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Please submit your application via MyWorkSpace by 24 August 2026.
Should you not hear from us within 30 days after closing date, please assume that your application has been unsuccessful.
Glacier is committed to excellence and striving towards Employment Equity.
For more information, visit www.glacier.co.za
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
We’ve finally given a name to that special something a person exudes when they have a plan for their finances. It’s called The F Factor – and now that you know its name, it’s time you feel it too. Let's unlock your financial confidence, together.
Our team is online weekdays 8:30 – 16:00
