Job Description

Business Change Manager

Scotland – Edinburgh / Glasgow | Competitive Salary

Full-time | Hybrid/Office based with limited UK travel

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ5648

We’re at a big turning point at SGN.

The world is changing fast — expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best Gas Distribution Network in the UK. We need to make sure we’re set up for success. We’re already making great progress through the successful delivery of transformational change, and now we are looking to build on what we’ve achieved.

We’re focusing on three big goals:

• Supporting our frontline first
• Cutting waste, not corners
• Working smarter, together

We’re now offering fantastic opportunities for colleagues to help us on this exciting journey.

As a Business Change Manager you will be responsible for driving change management activities on one or many projects across our operational business. Working alongside a Business Lead and Project Manager, this role will support the readiness of our people for projects that may be organisational, process or technology focussed. This role will place our people at the heart of change and ensure that all change needs are effectively planned, prioritised, and embedded, without compromising on safety or operational standards.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

About the Role

We are seeking an experienced Business Change Manager to support projects across their full lifecycle from conception through to delivery. In this role, you will work closely with senior stakeholders to ensure people, processes, and systems are aligned to achieve sustainable change and deliver business value.

You will play a critical role in fostering stakeholder engagement, applying proven change management techniques and ensuring that change is adopted effectively across the organisation

Key Responsibilities

• Development of a change management approach that aligns with programme objectives, ensuring change activities are delivered effectively and sustainably.
• Conduct impact assessments to understand the effects of change on people, processes, and technology.
• Design and deliver tailored change interventions, including stakeholder engagement, communication plans, training, and readiness activities.
• Build strong relationships with key stakeholders to foster commitment, manage resistance, and ensure alignment with business priorities.
• Provide expert advice and coaching on change management best practices to project teams and business leaders.
• Collaborate with project and programme managers to integrate change management activities into overall delivery plans.
• Track and report on change readiness, adoption, and benefits realisation.
• Champion a culture of continuous improvement and change capability across the organisation.

What We’re Looking For

• Experience in business change management within complex, multi-stakeholder environments.
• Strong knowledge of change management methodologies and frameworks (e.g., Prosci, ADKAR, Kotter).
• Excellent stakeholder management, communication, and influencing skills at all levels of the organisation.
• Proven ability to lead and manage the people side of change through large-scale transformation initiatives.
• Experience working within project and programme delivery structures, with an understanding of governance, risk, and planning.
• Strong analytical and problem-solving skills.
• Relevant qualifications in change management or related disciplines (e.g., Prosci Certified Change Practitioner) are highly desirable.
• (Highly Desirable) Experience working in an operational setting within a utilities sector company

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

About us | Benefits |Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone. >