Business Central Systems Analyst
Location: North West
Employment type: Full Time
Working Hours: Monday to Friday
What’s in it for you…
We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.
About the role…
We are seeking a Business Systems Analyst to support and improve the way Microsoft Dynamics 365 Business Central is used across a growing engineering services group.
Ipsum is an acquisitive business, which means we often bring together entities with different systems, processes and ways of working. Some differences may be valid, but others may reflect historic local practice rather than the best approach for the wider group. This role will help us understand those differences, define the right future-state processes, and ensure Business Central changes are properly assessed before entering the development lifecycle.
Working closely with the Functional Lead, Development team and business stakeholders, you will act as a key link between operational teams and technical delivery. You will help ensure that requests are clearly understood, properly governed, and aligned to group-wide processes wherever possible.
Business Central underpins finance, project costing, procurement, operational reporting and wider business controls. You will play an important role in improving process consistency, change governance, user adoption and delivery quality across multiple entities.
As a Business Central Systems Analyst you will…
About you…
You will have strong business analysis and process mapping experience, with the ability to turn unclear or locally focused requests into structured, well-governed requirements. You are confident working with stakeholders across different departments and entities, and you can challenge requirements constructively when a request may not support the wider group operating model.
You will be comfortable documenting how processes work today, defining how they should work in future, and identifying the ownership, data, reporting, access and control impacts of proposed changes. You do not need to be a developer, but you should be able to work effectively with technical teams and provide clear documentation that reduces ambiguity and rework.
Experience with Microsoft Dynamics 365 Business Central, or another ERP system, would be highly beneficial. Experience in engineering services, utilities, construction, infrastructure, field service, or another project-based environment would also be advantageous.
You will be structured, methodical and commercially aware, with strong communication skills and the confidence to work directly with users, including through workshops and site visits. You will also be comfortable supporting testing, rollout and user adoption activities as part of wider system change.
Our commitment to Equal Opportunities...
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
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Next steps...
If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info!
At Ipsum, we provide specialist engineering services across the UK’s regulated water and energy companies and private sector businesses.
We work with our customers to maintain, optimise and develop their above and below ground assets to ensure security and resilience, and with our smart systems and ways of working, we ensure we deliver on time, on budget and safely.
At Ipsum, we develop long-term working relationships with our customers by providing essential utility services on both public and private networks. We have many long-term contracts and framework arrangements in place which are built upon great customer service, safe working practices and the ability to flex and deploy specialist skillsets at short notice.
The growth of Ipsum has been built upon our people and our ability to meet the demanding and ever-changing needs of our customers. The UK utility sector is evolving and expanding to meet increasing customer demand, regulatory-driven outcomes and to exploit new innovative technologies, at Ipsum we will continue to grow in this sector by being a reliable, flexible and agile service partner that helps customers meet these new challenges.
As we know, utility service provision is not a 9 to 5 business, our customers don’t switch off their networks or assets at night, or at the weekends, or on holidays, or when things are quiet. They need them to work round the clock – and we at Ipsum are right beside them 24/7 to make sure they do.
We pride ourselves in providing specialist scheduled maintenance services, being able to respond to an individual call-out or mobilise onto a major upgrade project and that our customers can rely on Ipsum 24/7/365.
