Job Description

WHAT YOU’LL DO

The Business Center Manager is responsible for the overall management and day-to-day operations of a business center, client services, staff supervision, and facility maintenance. The manager ensures a high standard of customer service and oversees all administrative and operational activities to maintain an efficient, professional environment for hotel guest, employees, and vendors.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Coach and teach your team and ensure they have the tools and information needed to support the department’s goals and perform their jobs

• Take ownership of all Business Center’s controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with Business Center / Rio’ internal controls.

• Customarily and regularly improve all operational processes and procedures to ensure the Business Center exceeds financial and customer experience targets

• Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including Inbound / Outbound Freight management, package tracking systems, daily sales recaps.

• Independently prioritize and accomplish multiple managerial tasks within established timeframes by effectively planning and managing workload.

• Share ideas and use Quality Improvement tools in order to improve the operations.

• Coordinate logistics for all package deliveries from the Business Center and coordinate internal department and guest deliveries

• Monitor Freight Carrier’s performance and ensure entire range of quality levels, and contractual obligations are met.

• Promote the importance of Safety and Health, ensuring compliance, and striving towards an incident free workplace.

• Responsible for material expediting, identifying any potential late product and mitigating risk of not having materials for daily operations.

• Manage damage & loss claims and the freight claim database.

• Perform other reasonable duties and responsibilities as assigned

SUPERVISORY RESPONSIBILITIES

• Package Handlers

REQUIREMENTS

• Minimum eight (3) years’ experience of retail, service, hospitality, logistics processes, including transportation and logistics planning, inventory control, inventory management, and demand planning.

• Minimum three (2) years of progressive management experience.

• Strong organizational skills, solution-driven, and analytical thinker.

• Excellent written and oral communication skills.

• Strong interpersonal and leadership skills.

• Strong Computer proficiency; ability to use Microsoft Office Suite and applicable financial and operational software.

• Bachelor’s Degree (preferred).

• Minimum High School Diploma or GED

• At least 21 years of age.

PREFERRED

• Proficient in using financial planning systems such as Oracle or similar software, Workday and Virtual Roster.

• Five (5) years experience of leading teams.

• Experience working in a similar Business Center and/or resort setting.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.

• Ability to sit, stand, and walk for extended periods.

• Ability to lift up to 25 pounds occasionally.

• Ability to operate standard office equipment, including computers, printers, and telephones.

WORKING CONDITIONS

• Primarily an office environment.

• May require occasional evening or weekend work based on business needs.

• Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dreamscape makes hiring decisions based solely on qualifications, merit, and business needs at the time.