Job Description

GCB 4

We are currently seeking a high calibre professional to join our team as a Business Capability and Solution Lead - Digital Platforms

In this role you will:

Strategy Execution & Advisory:

• Translate Digital Platforms strategy into executable business architecture, operating models and transformation initiatives.
• Conduct strategic analysis and develop Executive-quality recommendations supporting Digital Platforms priorities.
• Solve ambiguous enterprise problems using structured consulting approaches and hypothesis-driven thinking.
• Develop business cases, commercial assessments and strategic recommendations supporting investment decisions.
• Benchmark industry trends, emerging technologies and leading practices to inform Digital Platforms evolution

Business Architecture:

• Establish enterprise capability roadmaps supporting long-term Digital Platform transformation.
• Develop reusable business capability models and enterprise architecture frameworks.
• Define target operating models that improve alignment across customer strategy, business capabilities, platforms and technology.

Transformation & Governance:

• Develop business cases, commercial assessments and prioritisation frameworks supporting investment decisions.
• Support transformation programmes by ensuring architecture, operating models and governance remain aligned.

AI & Future Banking:

• Help HSBC transition towards AI-native and Agentic Banking.
• Shape capabilities that support AI orchestration, automation and digital platforms. Identify opportunities to leverage AI, Automation, and reusable platform capabilities

What we’re looking for:

• We are looking for someone who combines curiosity as a consultant with the execution of a business architect. You thrive in ambiguity, enjoy solving enterprise-wide problems and are motivated by turning strategy into practical outcomes. You are naturally collaborative, comfortable engaging senior stakeholders and passionate about shaping the future of digital banking.

Experience

• 8–12 years’ experience in management consulting, enterprise strategy, business architecture or large-scale transformation.

• Proven experience delivering complex enterprise-wide strategic initiatives within financial services or another highly regulated industry.
• Demonstrated ability to influence executive stakeholders and leading cross-functional programmes.
• Experience designing operating models, business capabilities and strategic roadmaps.

Core capabilities

Strategy & Consulting

• • Strategic problem solving
  • Hypothesis-driven analysis
  • Commercial thinking
  • Business case development

Business Architecture

• • Capability modelling
  • Future-state architecture
  • Target operating model design
  • Value stream mapping
  • Customer journey transformation
  • Business architecture frameworks

Transformation

• • Enterprise transformation
  • Change leadership
  • Investment prioritisation
  • Portfolio strategy
  • Benefits realisation

AI & Digital

Knowledge of one or more:

• • AI-enabled transformation
  • Platform modernisation
  • Intelligent automation
  • API ecosystems
  • Digital banking platforms
  • Customer engagement platforms
  • Enterprise architecture

To be successful you will need:

• Develop enterprise capability roadmaps aligned to Digital Platforms strategic priorities.
• Simplify enterprise decision making through reusable business architecture ad operating model frameworks
• Improve alignment between customer, strategy, platform investment and delivery execution through structured governance and dependency management
• Become a strategic advisor to the Head of Digital Platforms Strategy, Governance and Operations
• Help shape the capabilities that enable HSBC’s evolution towards AI-enabled, platform-led and Agentic Banking.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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