Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Business Banking Operations Leader –Mid West is responsible for leading –focused operational execution across a large, geographically dispersed retail banking market. This role partners closely with Business Banking Sales Market Leaders to ensure high-quality operational delivery, regulatory compliance, risk management, and continuous improvement.

The role requires strong leadership, operational expertise, and the ability to mobilize effectively across a complex, multi-state footprint.

Key Responsibilities

Operational Leadership

• Directly and through staff, manage and coordinate Business Banking Sales–focused operational activities across the assigned market
• Develop and execute market-wide operational strategies aligned with enterprise and Business Banking Sales objectives
• Ensure consistent, high-quality operational support for all internal and external customers

Talent & People Leadership

• Set clear expectations, provide ongoing performance feedback, and drive accountability and development
• Effectively manage workflows across a team operating independently across multiple locations

Partnership & Communication

• Serve as a trusted operational advisor to Business Banking Sales Market Leaders
• Build strong, collaborative relationships with key partners including HR, Security, Facilities, and Risk
• Influence without authority to drive alignment, execution, and issue resolution across the market

Risk, Compliance & Governance

• Ensure adherence to all applicable federal and state regulations, including BSA, OFAC, Patriot Act, and Fair Lending
• Oversee compliance with company policies and procedures through strong communication, issue identification, monitoring, and resolution
• Partner closely with first-, second-, and third-line risk teams to proactively manage operational risk

Change Leadership & Continuous Improvement

• Drive change leadership and operational efficiency through automation, analytics, and standardized practices
• Apply continuous improvement methodologies to enhance consistency, scalability, and customer experience across markets
• Lead and/or participate in enterprise-wide initiatives and cross-functional projects

Crisis Management

• Coordinate crisis management response within the market, ensuring timely communication, resolution, and escalation as appropriate

Basic Qualifications

• 10+ years of relevant experience, including retail/banking operations
• Solid understanding of banking regulations including BSA, OFAC, Patriot Act, and Fair Lending
• Ability to travel up to 25% of the time

Preferred Qualifications

• 5+ years of people management experience
• Proven success in developing and executing strategies aligned with enterprise business objectives
• Experience leading teams across a large, multi-state geographic footprint
• Demonstrated ability to mobilize quickly and consistently across teams
• Strong analytical, decision-making, and problem-solving capabilities
• Experience leading teams through organizational change
• Ability to balance and prioritize competing business objectives effectively
• Demonstrated tact, diplomacy, and sound judgment
• Strong customer-centric mindset with a collaborative leadership style
• Experience working in agile or continuous improvement environments

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

**Please note: T his role will be based in a branch setting within these markets posted.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.