Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. The division plays a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one. 

About the Role

As a National Deposits Business Banking Manager, you will manage a portfolio of business customers through a remote service proposition, engaging them via phone, video, and digital channels. You will support existing customers with their deposit, liquidity, and cash‑management needs by providing timely, proactive, and high‑quality service. Your role focuses on delivering strong customer outcomes, identifying opportunities to deepen relationships, and ensuring each customer receives consistent support without the need for human interaction.

You will contribute directly to our strategic pillars Customer Experience, Staff Experience, and Well Managed by maintaining a disciplined approach to portfolio management, risk awareness, and customer engagement. With the customer experience at the centre of everything you do, you will help strengthen our remote offering and ensure we remain a trusted partner for businesses across Australia.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent 
Role Location: 839 Collins Street, Docklands VIC 3008
Work Hours: Full-time

Note: multiple roles available

What will your day look like?

As a Business Banking Manager, you will be responsible for:

• Participating in high volume inbound and structured leads-based outbound calling

• Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio

• The retention and growth of existing customers

• Understanding customer ambitions and help them realise their business growth and development goals.

• Contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning.

• Meeting assigned performance targets across the balanced scorecard.

• Engaging with existing small business customers

• Management of a team-based customer portfolio

• Effective collaboration with Lighthouse & CSO enablement teams

• Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes

• Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.

• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.

• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.

• Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 116191 .

Job Posting End Date

29/05/2026 , 11.59pm, (Melbourne Australia)