Job Description

• Supportive and inclusive team environment where you matter
• Strong focus on wellbeing, including a wellbeing day each quarter
• Opportunities to grow your skills and make a real impact
• Fixed term opportunity through to March 2027

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

This fixed-term opportunity through to March 2027 is a great chance to join a supportive team and make an impact from day one. You'll contribute to Kiwibank's purpose of Kiwi making Kiwi better off while helping support the success of businesses across Aotearoa. With a strong focus on wellbeing, collaboration and doing meaningful work, it's an opportunity to build valuable experience while making a real difference.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

In this role you will be at the heart of our Business Growth team, working alongside our Business Relationship Managers coordinating Business Advisor requests, supporting lending maintenance and managing Advisor administration to ensure a smooth experience with Kiwibank. You will also contribute to the broader Business Banking Growth team building trusted relationships over the phone, identifying opportunities to add value, and help create exceptional customer experiences. You will use your relationship skills, financial literacy, judgement, attention to detail and commitment to service excellence to help grow our Business Banking Advisor channel and wider Business Banking team.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.

For this role we’re looking for a proactive, customer focused collaborator who can build strong relationships and support advisors and business customers with confidence. We would love to hear from you if you have experience in the following:

• Proven ability to build trusted relationships with customers, advisors or internal stakeholders
• Experienced in keeping tasks organised and moving customer requests along smoothly
• Strong problem solving skills with the ability to stay calm when things change
• Proven ability to pick up financial concepts and help customers understand them
• Confident in having natural conversations that help you understand what customers are looking for

You do not need to tick every box here to be considered! Above all we’re looking for a confident relationship builder with strong customer focus who enjoys supporting Kiwi businesses and working as part of a team.

Tono mai |Apply Now.

Applications close on Friday 18th September. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: Business Associate

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!