Job Description
Washington Hospital Healthcare System Job Description
Division: Patie nt Care Service s
Job Title: Business Assist ant
Job Code: 10G
Position Summar y
The Business Assistant performs and provides non-clinical business
support functions including, but not limited to, scheduling, staffing,
and reporting for the assigned department. Frequently accomp lishes
projects by using computer programs. Participates as a departmental
representative as assign ed.
In addition to performing the essential functions listed below, may
also be assigned other duties as required.
Statement of
Reports to: Nursing Direct or
Accountabilit y
Qualification s
• Educatio n
• Licensure
• Work Experience
• Skills/computer/ specifi c
technical
1.
2.
High school graduate or equivalent required.
Business college, Associate Degree or higher in business or
computer systems credential for Microsoft programs; medical
terminology preferr ed.
3.
4.
Previous healthcare experience as a staffing clerk, unit clerk,
account representative, executive assistant, or other
administrative ro le.
▪ Other qualifications,
miscellaneous
Specify if qualifications are
Required or Preferred
5.
6.
7.
8.
9.
Ability to read, write and comprehend medical terminology.
Emotional stamina to work in stressful environment.
Effective written and verbal communication skills.
Previous experience in staffing, scheduling, timekeeping, or
payroll, preferab ly within a healthcare setting.
Typing or keyboarding approximately 30 wpm.
Working knowledge of the following computer programs: MS
Excel, MS Outlook, MS PowerPoint, MS Word required.
Knowledge of or willingness to learn: Adobe, Acrobat, MS
Access, MS FrontPage, Microsoft Office products, MS Visio, ,
Trendpath, ADP, Workday and/or other applications or
programs as needed.
10.
11.
12.
Essential Job Responsibiliti es
Achieving Resul ts
Key Components: assess ,
plan, evaluate, demonstra te
initiative, quality of work,
productivity
1.
Works to support the mission, vision, and values of
Washington H Health.
2.
Performs ongoin g and long term assessment of department
staffing need s in collaboration with the Nurse
Manager/Director and Staffing Offi ce.
3.
4.
Audits assigned processes and aggregates data for
leadership revie w.
Prepares and posts departmental quality reports as requested
by leadership based on unit and/or divisional goals.
TR:JOB DESCRIPTIONSCURRENTBUSINESS ASSISTANT
1
Job Descripti on:
Page 2
Business Assistan t
Essential Job Responsibiliti es
Demonstrates Sk ill
Key Components:
competency, job knowledge ,
organizational skills,
analytical skill, management
of information, employee &
patient safety
1.
Demonstrates competency in performing the skills necessary:
a.
b.
c
d.
e.
Filin g
Telephone ski lls
Transcription
Ordering
Computer software applications and programs to
include Microsoft Word, Excel, Outloo k, and Power
Poin t
f.
Computer softwa re programs for staffing, scheduling,
and payroll.
2.
3.
Demonstrates ability and willingness to learn new software
applications and programs as technology changes or updated.
Performs unit-based staff scheduler function, observing
memoranda of understanding for all employee classifications
assigned
4.
5.
Demonstrates current knowledge of unit care activities as it
relates to staffing and scheduling..
Has delegated autonomy in development and projection of
schedules but requires appropriate authorization(s) as
established by Manager/Direc tor.
6.
Maintains accura te records relate d to schedules, employee
files and other documents required to support the regulatory
and compliant operation of the unit.
7.
8.
Releases information as required while maintaining
confidentiality of reco rds.
Assists with meetings as assigned: scheduling, publishing of
meeting, and/or minute taking. Processes and distributes
minutes in a timely manner.9.Prepares reports and
presentations for leader ship review as assigned.
Planning &
Coordinatin g
Key Components: delegates ,
decision making, problem
solving, management of
resources
1.
Formulates a plan in collaboration with the Manager/Director
that ensures that direct and indirect services are provided for
the unit.
2.
3.
4.
Adjusts time to accommodate needs of department.
Collaborates with Manager/Director/designee regarding
departmental equipment and staffing needs. Assists to order
department supplies or equipment as needed
TR:JOB DESCRIPTIONSCURRENTBUSINESS ASSISTANT
2
Job Descripti on:
Page 3
Business Assistan t
Essential Job Responsibiliti es
Planning &
5.
Assists with departm ent’s staffing schedule on daily basis,
Coordinatin g, Cont.
coordinating adjustments with nurse staffing office personnel.
6.
Supports and acts as unit representative to Payroll to facilitate
initial information entry and assist with or coordinate problem
resolution for individual payroll corrections.
7.
Coordinates unit leadership’s calendar for appointments,
interviews and ad hoc meetings as requested.
May
independently initiate calendar events within the unit only.
Schedules other meetings as directed.
8.
1.
Orders nonclinical departmental supplies as requested.
Professionali sm
Demonstrates an awareness and sensitivity to patients’ rights
and patient confidential ity. Keeps confidential all information
acquired through job activities.
Key Components:
dependability, interpersonal
skills, teamwork, patient first
ethic, customer service ,
communication skills,
punctuality/attendance,
receptiveness to criticism,
judgment, confidentiality
2.
3.
4.
5.
Demonstrates effective communication skills using interest-
based communications and following chain of command.
Demonstrates professional responsibility by following
Hospital, Divisional, and unit-based policies and procedures.
Demonstrates integrity and fosters teamwork among
colleagues
Provides quality customer service and responds appropriately
to customer complaints and compliments. Customers may be
defined as physicians, healthcare givers, hospital
departments, patients, visitors and /or vendors.
Improving the
Organizatio n
Key Components:
performance improvement,
quality initiatives
1.
Participates in interdisciplinary performance im provement
activities as requested.
Self-Developme nt
Key Components: maintain
license/certification,
1.
2.
Demonstrates an awareness of self-responsibility and
accountability for improving own level of performance.
Seeks to improve performance by participating in self-
development activities, in-services and continuing e ducation
that is appropriate to the area of clinical responsibility.
education and training
Regulatory
Compliance
Key Components: JCAHO,
Title 22, OIG, HIPAA ,
State/Federal laws, hospita l
policies
1.
Demonstrates awareness of, and compliance with, regulator y
and licensing standards as it relates to the job classification
(i.e., The Joint Commission, Title 22, OSHA, HIPAA, CMS,
CDPH, CA Privacy law and other service-specific regulations).
2.
Prepared by: Nursing Management Team
Date: 10/12
Date:
Approved by:
Title: VP, CNO
Personnel Office Review:
Date:
Revised Date: 10/4/01; 3/02; 9/03; 1/05; 11/07; 5/10; 10/12; Reviewed 10/17; Revised 9/25
TR:JOB DESCRIPTIONSCURRENTBUSINESS ASSISTANT
3
Physical Requiremen ts
Job Title: Business Assist ant
Job #: 10G
1. Physical Activities – General description. Show average time (0 – 8 hours) per workday.
a. Sitting:
None/minimal (0-1)
None/minimal (0-1)
None/minimal (0-1)
None/minimal (0-1)
None/minimal (0-1)
Occasional (1-2)
Occasional (1-2)
Occasional (1-2)
Occasional (1-2)
Occasional (1-2)
Frequent (3-4)
Frequent (3-4)
Frequent (3-4)
Frequent (3-4)
Frequent (3-4)
Continuous (5+ Hrs)
Continuous (5+ Hrs)
Continuous (5+ Hrs)
Continuous (5+ Hrs)
Continuous (5+ Hrs)
b. Walking:
c. Standing:
d. Bending:
e. Squat, kneel,
crawl:
2. Weight lifted / force exerted. Show average time (0 – 8 hours) per workday:
a. 0 -25 lbs. (light ):
b. 26 - 50 lbs. (med)
c. 51 + lbs. (heavy):
None/minimal (0-1)
None/minimal (0-1)
None/minimal (0-1)
Occasional (1-2)
Occasional (1-2)
Occasional (1-2)
Frequent (3-4)
Frequent (3-4)
Frequent (3-4)
Continuous (5+ Hrs)
Continuous (5+ Hrs)
Continuous (5+ Hrs)
d. Describe type of activity
e. Details of heaviest item/activity:
3. Repetitive use of hands. Show average (0 – 8 hours) / workday:
Pushing/Pullin g
Reaching above shoulder level
Lifting
Carrying.
a. Both hands:
b. Dominant only:
c. Dexterity:
None/minimal (0-1)
None/minimal (0-1)
Simple grasping
Occasional (1-2)
Occasional (1-2)
Power grasping
Frequent (3-4)
Frequent (3-4)
Fine manipulation.
Continuous (5+ Hrs)
Continuous (5+ Hrs))
Describe any special activity:
4. Repetitive use of feet (other than walking/standing), i.e. foot control. Show average time (0 – 8 hours)
workday
a.
Right
Left
Both
None/minimal (0-1)
Occasional (1-2)
Frequent (3-4)
Continuous (5+ Hrs )
Describe any special activity:
5. Vision requirement s:
Basic Vision Requirements; including Close Vision (clear vision at 20 inches o r less)
and Distance Vision (clear at 20 feet or mor e).
Specific Vision Requirements:
a.
b.
c.
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe up/down or left/right while eyes are fixed on a gi ven point)
Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships)
Describe any special vision requirement:
6. Hearing requirements
Basic Hearing Requirements; including ability to hear alarms and pages, ability to
hear communications, requests or instructions from patients, staff or public.
Describe any special hearing requirement:
7. Work Environment - This job requires exposure to the following environmental conditions:
a.
b.
c.
d.
Blood or body fluids
Wet, humid conditions (non-weather) f.
Work near moving mechanical parts
Fumes or airborne particles
e.
Toxic or caustic chemica ls
i.
Electrical shock risk.
Risk of radiati on
Vibration
Outdoor weather conditions j.
Extreme cold (non-weather) k.
Extreme heat (non-weather)
g.
h.
i. Noise level for work environment is:
Very Quiet
Quiet
Moderate
Loud
Very Loud
8. Other (if applicable):
TR:JOB DESCRIPTIONSCURRENTBUSINESS ASSISTANT
4
TR:JOB DESCRIPTIONSCURRENTBUSINESS ASSISTANT
5
