Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of of Business Architecture Technology Support Lead/Associate Director

In this role, you will:

• Be accountable for support of the business architecture tooling platform (including ARIS & Celonis applications) including availability, performance, and user experience.
• Lead the bank’s Business Architecture Tooling IT support team, ensuring business process architecture, governance, and operational stability are delivered to a high standard. You’ll combine deep ARIS administration expertise with leadership of a multi-disciplinary pod to keep critical services running, compliant, and continuously improving and enhancing.
• Be responsible for RTB outcomes: stability, incident/problem/change management, Platform upgrades & maintenance, service requests, and continuous improvement. Drive operational excellence: reduce repeat incidents, improve automation, drive root-cause analysis, implementing permanent fixes and streamline support processes.
• Be responsible for managing stakeholders including the senior Business Architecture leads in the business, Process modellers and miners, Global Business Architecture, and senior management in Data Technology; Coordinate with upstream/downstream teams and vendors to resolve cross-boundary issues quickly.
• Set pod priorities, manage capacity, and run agile/lean ceremonies (stand-ups, planning, retros, service reviews). Own service performance: SLAs/SLOs, backlog health and operational metrics. Own stakeholder reporting, providing clear executive updates including risks, dependencies, decisions required, and progress against roadmap.
• Oversee platform risk management in line with the Business Transformation Framework and HSBC Risk and Controls framework: audit trails, evidence capture, retention, and controls aligned to internal policy and regulatory expectations. Build succession and resilience into the operating model (documentation, cross-skilling, runbooks).
• Administer ARIS environments: configuration, user/role management, access controls, licensing, upgrades/patching coordination, and release planning. Support define and maintaining ARIS standards: modelling conventions, meta-model governance, naming standards, version control, and repository structure.

To be successful in this role, you should meet the following requirements:

• Practical, demonstratable knowledge of Business Architecture, Process Intelligence and Task Mining
• Recent experience in the hands-on ARIS administration experience (user/role design, repository governance, configuration, upgrades, and support).
• Experience across process architecture, enterprise tooling administration, and/or operational service leadership in a regulated environment (banking/financial services strongly preferred).
• Experience of managing a 3rd party Service as a Solution (SaaS) style platform.
• Strong experience leading service delivery teams using ITIL practices (Incident /Problem /Change /Request).
• Strong written and verbal communication skills; able to translate technical and process topics for senior stakeholders.
• Ability to drive design decisions to conclusion across multiple stakeholders in Key interfaces: Operations, Technology, Risk & Compliance, Operational Resilience, Change/Transformation, Vendor partners
• Strong planning and execution skills in managing change and improvement initiatives

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India