Job Description

📍 Location: Hammersmith, London, 5 days per week (minimum of 3 days per week in the office)

⏳ Duration: 18-month apprenticeship programme

📅 Applications close: Monday 5 October 2026

🎤 Assessment Centre: If you're shortlisted following your interview, you'll be invited to attend our Assessment Centre during the week commencing 16th November 2026.

The Role:

Are you curious about technology and how businesses use systems to operate every day? We're looking for a Business Applications & Support Apprentice to join our Technology team and learn how FitFlop's core business systems support our people, products and customers around the world.

Working alongside experienced technology professionals, you'll help provide support for business applications, troubleshoot issues, assist users and gain hands-on experience with a range of enterprise systems. This is an excellent opportunity to build a career in technology, business systems, or IT support while earning and learning.

You'll report to the Heads of Technology and work closely with our NetSuite Administrator, Solutions Architect, BI team and other technology specialists.

The Responsibilities:

Learning & Support Business Applications:

• Learn how FitFlop's key business systems work and how they support different departments across the business.
• Help investigate and resolve user questions, application issues and data queries.
• Support users by providing clear and friendly guidance when they need assistance.
• Assist with application testing, setup changes and system improvements.
• Learn how to monitor systems and identify potential issues before they impact users.
• Assist with the day-to-day support of applications including: NetSuite, Shopify & Hybris, Tableau, Smartsheet, Electronic Data Interchange (EDI) systems, Mulesoft.

Service & User Support:

• Receive and log support requests from colleagues across the business.
• Work with technology team members to investigate issues and determine solutions.
• Keep users updated on the progress of their requests.
• Follow agreed procedures to ensure support requests are resolved efficiently and documented correctly.
• Help maintain support documentation and user guides.

Continuous Improvement

• Contribute ideas that could improve business processes or user experiences.
• Support technology projects and system enhancements.
• Assist with gathering information about business requirements and user needs.
• Participate in testing new functionality and system changes before they are released.
• Attend meetings with business teams to better understand how systems are used.

The Person

At FitFlop, we're more interested in your attitude, curiosity, and willingness to learn than extensive technical experience. You'll be someone who:

• Has a genuine interest in technology, systems, and problem-solving.
• Enjoys helping others and delivering a great experience for colleagues and customers.
• Is curious, proactive, and excited to learn new skills.
• Has strong attention to detail and takes pride in their work.
• Can stay organised and manage different tasks and priorities.
• Communicates clearly and confidently, both in person and in writing.
• Enjoys working as part of a team while also being comfortable taking ownership of their own work.
• Is comfortable using Microsoft Office applications such as Excel, Word, PowerPoint, and Outlook.
• Brings a positive attitude and is keen to grow both personally and professionally.

Your Qualification:

Alongside your role at FitFlop, you'll work towards a Level 3 Digital Support Technician Apprenticeship, giving you the opportunity to gain a recognised qualification while building valuable hands-on experience. Your apprenticeship learning will make up approximately 20% of your working week, combining structured study with practical application in your day-to-day role.

To learn more about our apprenticeship programmes, visit our Apprenticeship Careers Page. For full details of the qualification you'll be studying, please follow this link.

Career Progression:

Our Business Applications & Support Apprenticeship is designed to give you the skills, experience and confidence to build an exciting career in technology.

The skills and knowledge you gain could help you progress into areas such as:

• Business Systems Analyst
• Application Support
• Technology Operations
• Business Intelligence
• Project Delivery
• Solutions Architecture

The Benefits:

• 👟 Product Allowance
• ⏰ Hybrid and flexible working hours
• ☀️ Summer Fridays (6 ½ days in July and August on Fridays)
• 🎂 A day off for your Birthday
• 🌴 25 days holiday + Bank Holidays
• 🗺️ Work from anywhere for 2 weeks
• 🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
• 💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
• 📚 Career development allowance ( Personal allowance to use on career development)
• 🏥 Private health care and or dental care (provided by AXA and DenPlan)
• 🤩 Socials organised by Wellbeing and Feel Good group
• ➡️ Check out our careers page to learn more!

Equal Opportunities:

FitFlop is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, regardless of age, gender identity, sexual orientation, disability, neurodivergence, ethnicity, religion or belief, or any other characteristic protected by law.

We actively encourage neurodivergent candidates and individuals with disabilities to apply. If you require any reasonable adjustments during the application or interview process, please let us know. We are committed to providing an accessible and supportive recruitment experience.