Job Description

We are designing the grid of the future!

The Business Applications Analyst is an entry-level role within the Business Applications team responsible for supporting, configuring, testing, and improving the company’s enterprise SaaS applications. This role works closely with business stakeholders, system owners, vendors, and IT team members to help ensure applications are reliable, well-supported, and aligned to business processes.

Responsibilities

How you can make an impact:

• Support the configuration and administration of enterprise SaaS applications, including ERP, CRM, HRIS, project management, collaboration, and workflow tools.
• Assist with setup and maintenance of users, roles, permissions, approval workflows, fields, forms, reports, dashboards, and system settings.
• Partner with business users to understand issues, document requirements, and translate business needs into system updates or configuration requests.
• Help triage, research, and resolve application support tickets in partnership with business users, vendors, and other IT teams.
• Participate in testing activities for system changes, enhancements, integrations, and project releases.
• Document application configurations, support procedures, process flows, test results, and known issues.
• Assist with data validation, reporting requests, and basic system analysis.
• Support system upgrades, releases, and new feature rollouts by helping with testing, communication, documentation, and user readiness.
• Coordinate with vendors and implementation partners to clarify requirements, troubleshoot issues, and validate delivered solutions.
• Follow IT governance processes for change management, access management, security, documentation, and operational support.
• Build knowledge of company business processes and become a trusted support partner for assigned applications over time.

Applications SupportedThis role may support a variety of enterprise business applications, including platforms such as ERP, CRM, HRIS, project management, integration, reporting, and workflow tools. Examples may include systems similar to Unit4, Salesforce, UKG, HubSpot, Conga, Snowflake, Jira, Monday.com, Trello, Workato, and other business platforms.

Qualifications

Bring your passion, here's what’s needed:

• Bachelor’s degree in Information Systems, Business, Finance, Accounting, Computer Science, or a related field; or equivalent practical experience.
• Strong interest in business applications, SaaS platforms, ERP systems, process improvement, and technology-enabled business operations.
• Ability to learn new systems quickly and follow structured processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• Good written and verbal communication skills.
• Detail-oriented with the ability to document steps, requirements, issues, and outcomes clearly.
• Comfortable working with business users, IT team members, and vendors.
• Basic understanding of business processes such as finance, projects, sales, HR, procurement, or operations.
• Willingness to learn application configuration, testing, support, and change management practices.

Preferred Qualifications

• Internship, coursework, certification, or hands-on experience with ERP, CRM, HRIS, ticketing, reporting, or workflow systems.
• Exposure to platforms such as Unit4, Salesforce, UKG, NetSuite, Oracle, Workday, Jira, ServiceNow, Monday.com, Power BI, or similar tools.
• Experience creating documentation, process flows, test scripts, reports, or dashboards.
• Basic understanding of data structures, integrations, APIs, or system administration concepts.
• Experience working in a help desk, application support, business analyst, operations, finance, or project support role.
• Interest in growing into a business systems, ERP, product owner, or enterprise applications career path.

Success ProfileA successful Business Applications Analyst is curious, detail-oriented, service-minded, and eager to learn how business processes work inside enterprise systems. This person enjoys solving problems, working with users, improving processes, and learning how applications are configured to support the business.

Lead the Change!

Be a part of an innovative team shaping the grid of the future through advanced energy intelligence. For more than half a century, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. As leaders in the renewables space, we are focused on building a modern, secure, and resilient grid. Join us in making an impact on the communities we serve and the environment in which we live. Together we can transform the future of energy.

How we support you:

• Comprehensive Health & Life Insurance: 100% premium coverage for employees, with partial coverage available for eligible dependents.
• Opportunity to work on cutting-edge automation solutions for the power industry.
• Collaborate with a team of experts in software engineering, renewable energy, and grid technologies.
• Flexible hybrid work environment with opportunities for professional growth and innovation.
• EPE is an equal opportunity employer and values diversity in its workforce.

Location This position will be located in Panama City, Panama

Travel Occasional travel may be needed (10% or less)

EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster

Third-Party Recruiting Notification

EPE does not accept unsolicited resumes from third-party recruiters Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EPE will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.

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